Front Desk Agent/Guest Service/Retreat & Events Coordination

Interurban Suites Hotel

Job Description
Job Description
Benefits:
Bonus based on performance
Flexible schedule
Free uniforms
Opportunity for advancement
Training & development
Wellness resources
Benefits/Perks
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
Opportunity to support wellness retreats and special events
Job Summary
We are seeking a positive, friendly, and highly organized Front Desk Agent & Retreat Coordinator to provide exceptional service to our hotel guests and support our growing calendar of wellness retreats and on‑site events.
This hybrid role combines traditional front-desk responsibilities with event coordination tasks, including guest communication, schedule management, vendor support, and ensuring that retreat groups have a seamless, memorable experience.
You will be the welcoming face of the resort and a key support partner for our retreat leaders and event hosts
Responsibilities
Monitor and maintain knowledge of hotel operations and activities
Take reservations and answer questions via phone, email, and in person
Build rapport with guests and identify their needs through friendly conversation and open-ended questions
Describe the features and amenities of guest rooms
Ensure compliance with health and quality standards
Event & Retreat Coordination
Assist with scheduling and preparing retreat itineraries
Communicate with retreat leaders before and during their stay
Coordinate room blocks, special requests, and group check‑ins
Ensure event spaces are prepared and set according to retreat needs
Support vendors, facilitators, and instructors as needed
Track retreat details, attendance, and special accommodations
Provide on‑site support during events to ensure smooth execution
Qualifications
Friendly, outgoing personality with a service‑oriented mindset
Familiarity with hospitality or event coordination preferred
Minimum two years relevant field experience.
Strong communication and organizational skills
Comfortable multitasking in a dynamic environment
Computer literacy and the ability to learn booking/event systems
Able to lift up to 30 pounds
Proficient in English; additional languages are a plus

Vacancy posted 21 days ago

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