Front Desk Agent/Guest Service/Retreat & Events Coordination
Interurban Suites Hotel
Job Description
Job Description
Benefits:
- Bonus based on performance
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Training & development
- Wellness resources
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
- Opportunity to support wellness retreats and special events
We are seeking a positive, friendly, and highly organized Front Desk Agent & Retreat Coordinator to provide exceptional service to our hotel guests and support our growing calendar of wellness retreats and on‑site events. This hybrid role combines traditional front-desk responsibilities with event coordination tasks, including guest communication, schedule management, vendor support, and ensuring that retreat groups have a seamless, memorable experience. You will be the welcoming face of the resort and a key support partner for our retreat leaders and event hosts Responsibilities
- Monitor and maintain knowledge of hotel operations and activities
- Take reservations and answer questions via phone, email, and in person
- Build rapport with guests and identify their needs through friendly conversation and open-ended questions
- Describe the features and amenities of guest rooms
- Ensure compliance with health and quality standards
- Assist with scheduling and preparing retreat itineraries
- Communicate with retreat leaders before and during their stay
- Coordinate room blocks, special requests, and group check‑ins
- Ensure event spaces are prepared and set according to retreat needs
- Support vendors, facilitators, and instructors as needed
- Track retreat details, attendance, and special accommodations
- Provide on‑site support during events to ensure smooth execution
- Friendly, outgoing personality with a service‑oriented mindset
- Familiarity with hospitality or event coordination preferred
- Minimum two years relevant field experience.
- Strong communication and organizational skills
- Comfortable multitasking in a dynamic environment
- Computer literacy and the ability to learn booking/event systems
- Able to lift up to 30 pounds
- Proficient in English; additional languages are a plus
Vacancy posted a month ago
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