TERRITORY ASSISTANT

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function Customer Management Job Sub Function Technical Field Service Job Category Business Enablement/Support All Job Posting Locations Raynham, Massachusetts, United States of America Job Description About MedTech: Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at We are searching for the best talent for a Territory Assistant. The position is located at our Boston, MA office location. Purpose The overall responsibilities of the Territory Assistant position include assisting Sales Teams in the preparation, delivery and installation of Product Sets and in improving customer service. Uses product knowledge to ensure sets are fully equipped and delivered timely to customer locations and to ensure product exchanges are completed accurately. You Will Be Responsible For Assures that the proper equipment is available, and knowledge of which sets are required for specific surgeries. Delivers/Picks up equipment for surgery. Performs and ships product exchanges. Maintains equipment and promotional materials in a presentable manner. Understands and properly communicates the function of the product line. Performs administrative duties to assure customer satisfaction. Acquires knowledge of all new products added to the line. Communicates activities to regional and senior management and the Consultant via monthly reports. Involved in field support activities as assigned by Regional Manager / AVP. Qualifications High School Graduate or equivalent distribution center experience. 1-3 years of experience working within a medical device distribution facility. Must have high attention to detail and ability to work in a fast-paced environment. Computer literacy required, working knowledge of Microsoft Office Suite desired. Knowledge of the DSI and product complaint process desired. Required Skills Field Support Product Advertising Product Scheduling Preferred Skills Accountability Analytical Reasoning Communication Customer Empathy Customer Service Customer Support Customer Support Operations Customer Support Trends Data Reporting Detail-Oriented Equipment Maintenance Innovation Issue Escalation IT Service DeskProcess Oriented Project Management Office (PMO) SAP Field Service Management Service Request Management The anticipated base pay range for this position is : $45,100.00 - $73,370.00 Additional Description for Pay Transparency Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long‑term incentive program. Benefits Vacation: 120 hours per calendar year Sick time: 40 hours per calendar year (48 hours for Colorado, 56 hours for Washington) Holiday pay, including floating holidays: 13 days per calendar year Work, Personal and Family Time: up to 40 hours per calendar year Parental Leave: 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave: 240 hours for an immediate family member, 40 hours for an extended family member per calendar year Caregiver Leave: 80 hours in a 52-week rolling period (10 days) Volunteer Leave: 32 hours per calendar year Military Spouse Time‑Off: 80 hours per calendar year For additional general information on Company benefits, please go to: Equal Opportunity Statement Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected under federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Disability Accommodation Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via or contact AskGS to be directed to your accommodation resource. #J-18808-Ljbffr Johnson & Johnson MedTech