TERRITORY ASSISTANT

About the Company At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Position Overview Territory Assistant – Boston, MAThe overall responsibilities of the Territory Assistant position include assisting Sales Teams in the preparation, delivery, and installation of Product Sets and in improving customer service. Uses product knowledge to ensure sets are fully equipped and delivered timely to customer locations and to ensure product exchanges are completed accurately. Key Responsibilities Assures that the proper equipment is available and knowledge of which sets are required for specific surgeries Delivers/picks up equipment for surgery Performs and ships product exchanges Maintains equipment and promotional materials in a presentable manner Understands and properly communicates the function of the product line Performs administrative duties to assure customer satisfaction Acquires knowledge of all new products added to the line Communicates activities to regional and senior management and the Consultant via monthly reports Involved in field support activities as assigned by Regional Manager / AVP Qualifications High School Graduate or equivalent distribution center experience 1-3 years of experience working within a medical device distribution facility High attention to detail and ability to work in a fast‑paced environment Computer literacy required; working knowledge of Microsoft Office Suite desired Knowledge of the DSI and product complaint process desired Required Skills Field Support Product Advertising Product Scheduling Preferred Skills Accountability Analytical Reasoning Communication Customer Empathy Customer Service Customer Support Customer Support Operations Customer Support Trends Data Reporting Detail‑Oriented Equipment Maintenance Innovation Issue Escalation IT Service Desk Process Oriented Project Management Office (PMO) SAP Field Service Management Service Request Management Equal Opportunity Statement Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via or contact AskGS to be directed to your accommodation resource. #J-18808-Ljbffr 6032-DePuy Synthes Sales, Inc. Legal Entity