Account Resolution Specialist (Collections, Delinquency)

City Woodland Hills

State

California

Job Location

Woodland Hills Regional Office

Position Type

Regular

The mission of the Account Resolution Specialist is to reduce current resident delinquency while helping residents to achieve sustainable outcomes, as well as, identify ways to increase revenue through past resident collections. Responsibilities of the Account Resolution Specialist include jobs following in compliance with all the company policies and processes.

This position is available at our Woodland Hills or Irvine corporate office. The schedule is Monday-Thursday onsite and Friday remote.

WHAT YOU WILL DO:

• Support the legal lifecycle of proceedings for unpaid rent and lease violations, including unlawful detainer, small claims, and eviction processes.

• Management of all assigned evictions and delinquency.

• Initiate timely and effective communication with the residents, internal and external counsel.

• Analyze resident ledgers for correctness, complete corrections, review for legal proceedings.

• Understand and remain attune to local, state, and national legal requirements.

• Provide strategic guidance and negotiations in the best interest of all parties during the eviction proceedings.

• Ensure systems and data sources are kept up to date and accurate for reporting purposes.

• Maintain the highest level of services for internal and external customers.

• Report on trends, causes of delinquency, and provide resolution insights.

• Assist with other ad hoc requests and reports as needed.

• Embody all Essex Values; act with integrity, care about what matters, lead at every level, do right with urgency, seek fairness.

WHAT YOU WILL NEED:

• A High school diploma or GED equivalent is required.

• 1 -2+ years of customer service, accounting, and eviction proceedings experience is preferred.

WHAT THE JOB REQUIRES:

• Operates in a fast-paced work setting. Requires the ability to multitask and adapt quickly to changing priorities. May involve tight deadlines and high-energy work situations.

• This position requires the ability to work Monday through Friday. It includes a hybrid work arrangement with in‑person office requirements for a minimum of four days per week (Monday through Thursday) at Essex’s corporate offices in Irvine, Woodland Hills, or San Mateo. The hybrid policy is subject to change at Essex’s sole discretion.

• Requires the ability to sit or stand for extended periods. Minimal physical effort in the day-to-day tasks.

• Minimal travel may be required for occasional meetings, training, or conferences.

WHAT YOU WILL BRING TO THE TABLE:

• Ability to comprehend and interpret instructions, short correspondence, and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

• Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

• Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

#LI-Hybrid

#LI-SL1

All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our 12 paid holidays and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.

Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.

New hires generally start between $24.50 - $29.09 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.