Client Services Specialist II

Cox Fleet keeps your fleet moving! Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on‑site fleet service for light, medium, and heavy‑duty trucks and trailers. Cox Fleet also serves customers utilizing its 20+ nationwide service centers, each offering select services such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in‑house call center, Cox Fleet provides scheduled and unscheduled maintenance to fleets anywhere, anytime. EOE, including disability/vets. Cox Fleet is currently hiring a Fleet Services Coordinator II to support the growth of the company. Duties & Responsibilities Managing the follow‑up maintenance transaction lifecycle from origination until the customer unit is ready to be returned to service. Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer, technician, and vendor contact. Providing excellent customer service for all internal and external calls. Be professional and establish positive customer rapport. Obtain customers' approval for all repairs and services to be performed. Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience. Continuously develop and improve company capabilities in dispatching and service scheduling. Additional duties and special projects as assigned. Requirements High School Diploma/GED and 3 years’ experience in a related field. A different combination, such as a higher level degree/certification beyond a HS diploma/GED in a related discipline with up to 1 year of experience, or 5 years of experience in a related field, may also be acceptable. Excellent verbal and written communication skills; ability to effectively communicate at all levels of the organization. Proven track record of collaborating cross‑functionally, building positive relationships, and becoming a trusted partner to relevant cross‑functional partners. Excellent organizational skills and the ability to balance a variety of tasks. Common knowledge of the automotive industry; experience with fleet maintenance or other transportation experience in automotive/trucking is very helpful. Ability to work independently and collaboratively within a team environment. Excellent problem‑solving skills. Highly organized with exceptional follow‑through abilities. Compensation Hourly pay rate: $18.17 - $27.31 per hour. The rate may vary within this range based on location and the selected candidate’s knowledge, skills, and abilities. The position may be eligible for additional compensation, such as commission (annual, monthly, etc.) and/or an incentive program. Benefits Employees are eligible to receive a minimum of 6.67 hours of paid time off each month and seven paid holidays throughout the calendar year. Additional paid time off includes bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets. #J-18808-Ljbffr Cox Automotive Inc.