Customer Service Representative - Erie, Pa

Blackburn's Physicians Pharmacy, Inc. Erie, PA
Full-Time Monday-Friday Daylight Schedule
Make a Difference Every Day

At Blackburn's, we do more than provide medical equipment, we help people maintain their independence and improve their quality of life. Since 1936, we've been a trusted healthcare partner throughout Western Pennsylvania, built on exceptional service, integrity, and compassion.

We're looking for a friendly, detail-oriented Customer Service Representative who enjoys helping people, solving problems, and delivering an outstanding customer experience. If you thrive in a fast-paced environment and want meaningful work where every interaction matters, we'd love to meet you.
What You'll Do

• Serve as the primary point of contact for patients, caregivers, referral sources, and healthcare providers.
• Assist customers in person and over the phone with professionalism, empathy, and efficiency.
• Process orders accurately while maintaining patient information within company systems.
• Verify insurance eligibility and assist with obtaining required authorizations.
• Collect and review documentation to ensure timely order fulfillment.
• Process payments and maintain accurate records.
• Work closely with internal departments to ensure a seamless customer experience.
• Prioritize multiple tasks while maintaining accuracy and exceptional service.

What We're Looking For

• Outstanding customer service and communication skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Positive attitude with a willingness to learn.
• Team-oriented mindset and strong work ethic.
• Previous customer service or healthcare experience is preferred but not required.

Why Join Blackburn's?

• Monday-Friday daytime schedule with evenings and weekends off.
• Competitive pay and comprehensive benefits package.
• Paid time off and paid holidays.
• 401(k) with profit sharing.
• Career growth and professional development opportunities.
• Supportive leadership and a collaborative team environment.
• Join a respected, family-owned healthcare company serving our communities for nearly 90 years.

Join a Team That Makes a Difference

Every phone call, every order, and every interaction helps improve someone's life. If you're looking for a career where your work has purpose and your contributions are valued, apply today and become part of the Blackburn's team.

• High school diploma or equivalent (college credits or degree preferred).
• Prior experience with insurance verification and prior authorizations.
• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Familiarity with medical terminology, physiology, and anatomy is a plus.
• Proficiency in MS Office Suite, including Outlook and Internet applications.
• A self-motivated individual with a keen attention to detail and problem-solving skills