Front Desk Associate at Tru by Hilton Princeton WV
VP Management LLC
Front Desk Associate
At Tru by Hilton Princeton, we’re not your average hotel—we’re modern, upbeat, and guest-focused. We’re building a team that delivers consistent, high-level service and takes pride in doing things the right way every time.
Position Summary
As a Front Desk Associate, you are the face of the hotel. You’ll be the first and last impression for every guest—handling check-ins, problem-solving, and delivering top-tier service with confidence and professionalism.
Key Responsibilities
- Greet and welcome guests with a friendly, professional attitude
- Check guests in and out efficiently and accurately
- Handle reservations, cancellations, and room assignments
- Answer phones and respond to guest inquiries
- Resolve guest concerns quickly and professionally
- Maintain accurate records and follow cash handling procedures
- Ensure lobby and front desk areas are clean and organized
- Communicate effectively with housekeeping and maintenance teams
- Follow all brand standards and company policies
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer skills (hotel systems experience is a plus)
- Reliable transportation and strong attendance
- Flexible schedule, including weekends and holidays
What We’re Looking For
- Someone who stays calm under pressure (because the desk will test you)
- A team player who supports the entire hotel operation
- Strong attention to detail and accountability
- Positive, professional attitude—every shift, every guest
- Someone who takes ownership and gets things done
Why Join Us
- Competitive pay
- Growth opportunities within our hotel portfolio of over 50 properties
- Supportive, team-driven environment
- Be part of a new hotel opening—help set the standard from day one
If you’re dependable, professional, and ready to deliver great guest experiences—we want you on our team.
Vacancy posted 4 days ago
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