Senior Product Manager

Product ManagerMedallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.We empower exceptional people to create extraordinary experiences together.The Role and TeamMedallia is seeking an experienced Product Manager to lead the platform powering Medallia's omnichannel signal collection - the mission-critical layer that ingests, routes, and delivers feedback at Fortune 100 scale. This role owns the systems that serve as the engine for the world's most sophisticated customer experience programs, directly powering how the Fortune 100 listen to and engage with their customers at every touchpoint.The role will manage a portfolio of established systems, balancing the critical need to maintain high-scale current operations with the vision to build next-generation signal collection capabilities. You'll work closely with our Listen Experience Applications team to build the platform capabilities that will support the evolution of omnichannel listening. This is an exciting and strategic role focused on building innovative solutions that will enable our customers to gather feedback effectively, at the right times and through the right channels, unlocking valuable new insights and empowering real-time action to improve CX.ResponsibilitiesOwn the end-to-end collection pipeline, from the moment a signal arrives through processing, persistence, rules evaluation, and action, so that data lands correctly and completely at volume.Own outbound delivery as a platform capability: the broadcast layer that performs pre-send processing and distributes to consumers at scale, including the reliability, throughput, and deliverability characteristics that make it dependable.Own the strategy for the existing proprietary collection stack, deciding what to keep, what to modernize, and what to replace, and sequencing that work without interrupting a system the business runs on today.Set, instrument, and hold reliability and performance targets for infrastructure that other product teams build on, including SLAs, SLOs, throughput ceilings, and failure behavior.Partner with engineering on pipeline architecture, queueing and streaming design, and the operational tooling required to run collection at scale.Collaborate across teams, aligning integrations, ISV, social, survey, and platform product managers behind consistent collection behavior across the platform.Candidates based in the Tysons vicinity will be prioritized as this role is Hybrid, 3 days per week onsite.QualificationsBachelor's degree in a science, engineering, or related quantitative field, or equivalent experience.6+ years of product management experience in enterprise SaaS, focused on data infrastructure, integration platforms, or messaging and communications infrastructure.Demonstrated ownership of production data movement infrastructure at scale, such as ETL or ELT pipelines, event streaming, message queues, or integration middleware.Demonstrated ownership of high-volume outbound delivery infrastructure, such as email, SMS, push, or event distribution, including the operational realities of throughput, retries, and failure handling.Strong systems thinking, with a track record of defining component boundaries, contracts, and standards that multiple engineering teams build against.Demonstrated experience modernizing inherited or proprietary systems, not solely building greenfield, including sequencing migration work against a system already in production.Fluency in reliability engineering concepts as they apply to product decisions, including SLAs, SLOs, latency and throughput trade-offs, and what reliability costs.Comfort with ambiguity and with driving an initiative from strategy through operationalization.Preferred QualificationsExperience with customer data platforms, marketing delivery platforms, or CPaaS products.Experience with streaming and pipeline technologies such as Kafka or equivalent event infrastructure.Experience owning a platform capability in a multi-tenant enterprise environment with per-tenant configuration and isolation requirements.Experience with a Customer Experience Management platform.Experience in an agile development environment and familiarity with tools such as Productboard and JIRA.Medallia is committed to equal pay and transparency. The annual base salary range for this position is $154,00 - $190,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors.Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal-opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at View email address on click.appcast.io. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.