Sales Support Coordinator

Sales Support Coordinator Cultural Care Au Pair – Location: Boston office Interested in learning about sales and customer support? Cultural Care is the leading au pair agency and is seeking a motivated and enthusiastic individual to join our dynamic sales team based out of our Boston/ Denver office. This is an excellent opportunity for someone eager to learn and grow within the sales and customer centric industry. As a Sales Trainee, you’ll gain hands‑on experience working with many of our customer‑facing teams that talk with prospective host families, including our Placement and Sales teams. You will gain a deep understanding of our sales and customer journey, educating customers on this unique cultural exchange and childcare solution. Key Responsibilities Work closely with our sales team in various tasks, including but not limited to: Responding to customer inquiries and requests Supporting families before their au pair arrives Learn to identify and nurture sales opportunities. Manage diverse pipeline/case load Develop effective communication and sales skills Build strong relationships with customers and colleagues Maintain accurate records of sales activities and customer interactions Utilize Salesforce to track progress and manage day to day Training and Development Participate in a comprehensive training on our product, teams, and sales strategy Develop a deep understanding of our customers and their needs Actively participate in team meetings, shadow experienced sales representatives, and assist with administrative tasks as needed. Hands‑on training including jumping in and supporting the team where it is needed most at the time Who you are / Qualifications Passion for helping families and cultural exchange Thrive in a deadline‑driven environment, embracing competition and the excitement of monthly sales and growth targets Organization and time management: Demonstrate strong organizational skills, can efficiently manage daily phone, SMS, and email outreach Innovative and solutions‑oriented mindset—ability to use setbacks as fuel to explore new approaches and overcome obstacles Benefits and Perks Commitment to professional growth: robust monthly calendar of trainings and workshops Four weeks paid vacation your first year, ten paid holidays, and two floating holidays Exciting business travel opportunities 25% company match on your 401(k) contributions Market‑leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance Dependent care, healthcare and commuter Flex Spending Accounts (FSAs) Access to fertility care and family‑building support Wellness benefits including a yearly fitness reimbursement Frequent social and learning events, including access to our employee‑run resource groups Robust Employee Assistance Program Tenure‑based sabbatical eligibility EF Product Discounts (discounts on travel, international language schools, Au Pair program and more) Discounts at local venues and businesses Amazing offices designed to match the caliber of the people who work there, plus the flexibility of working from home on Friday Compensation: $52,000 base salary. This position can move into a Matching Specialist role anytime within the first year. Movement is based on one’s performance and the business need. The salary increases to $53,000 base salary plus bonus eligibility up to $12k An equal opportunity employer, Cultural Care Au Pair is committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you, well …you. #J-18808-Ljbffr