Sales Coordinator

Job Overview Position: Sales Coordinator Location: Boston, MA Company Overview FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services, with approximately 700 employees across multiple US states. The company is committed to quality and customer satisfaction. Benefits Overview Competitive Weekly Pay Comprehensive Healthcare Coverage - Medical, Dental, Vision, + (includes some 100% company-paid plans) 401(k) Retirement Savings Plan with 5% match, Life Insurance, Short & Long-Term Disability Time-Off & Holidays – Up to 4 weeks paid off, 9 paid holidays, Veterans Day for veterans Career Growth & Development – Company-sponsored education and advancement programs such as the FirstCall Academy, LEAP, and FirstCall Progression Program Generous Referral Bonus of $2,500 per referral Role-Specific Perks – Company vehicle or allowance, mobile phone or allowance, uniforms, work boot allowances Role Description Reporting to the Director of Operations, the Sales Coordinator will support Sales Engineers in promoting and selling HVAC/R systems. The role is the primary point of contact for incoming leads, ensuring timely follow‑up and providing operational and administrative support for proposals, pricing, and documentation. This role contributes to generating business in target markets and maintaining total customer satisfaction. Responsibilities Manage Sales Leads: Act as the lead point of contact for all incoming sales leads Respond with urgency to all customer requests Support Pricing & Proposals: Assist pricing efforts and other sales department needs Respond with Urgency: Act quickly and professionally to maintain excellent client service Coordinate Documentation: Assist sales staff with document management, maintaining accuracy and compliance Collaborate with Sales Team: Partner with Account Executives, Account Managers, and other team members to ensure seamless execution of sales activities Maintain personal safety and promote a safe work environment Assist Other Departments: Work across departments as needed to support the entire business Key Performance Metrics Proposals monitored and flagged before 2‑week deadlines Customer requests acknowledged promptly Document management compliance Sales team satisfaction rating Compliance with safety policies and practices Organizational Alignment This position reports directly to the Branch Leader. Qualifications Prior experience in sales support, customer service, or related administrative role Strong organizational and time‑management skills; ability to manage deadlines Commitment to excellent customer service by building trusting relationships Strong communication skills with focus on follow‑through Collaborative mindset and willingness to proactively support the sales team Attention to detail and accountability in following processes Behavioral Profile Language Skills: Read/write business communications, present information clearly in one‑on‑one and small group settings Mathematical Skills: Basic arithmetic, percentages, ratios, spreadsheets, data entry Reasoning Ability: Problem‑solving, prioritize tasks, adapt to changing priorities, handle confidential information with sound judgment Physical Demands: Sit regularly, use hands for typing, communicate clearly; occasional standing/walking/lifting up to 25 pounds; vision requirements for computer work Additional Notes This job description is not intended to be all-inclusive. Employees may perform other duties as negotiated. #J-18808-Ljbffr