Senior Patient Services Specialist

Senior Patient Services Specialist

About OrthoArizona:

At OrthoArizona, we are bringing the best together. Our organization was created to help serve ALL orthopedic and sports medicine needs throughout the Valley! We have a wide range of orthopedic surgeons and mid-level providers including physical and occupational therapists.


Today we are one of Arizona's largest privately owned and most comprehensive orthopedic practices with more than 75 locally and nationally renowned providers across 30 locations, in addition to in house state of the art MRI capabilities. At OrthoArizona we are committed to best-in-class patient care, being a pioneer in research and technology, and most importantly, rewarding and recognizing our team members.


As a Senior Patient Services Specialist with OrthoArizona, you will get to:

• Provide coverage at other clinics within the region for callouts and other planned paid time off.
• Act as the primary trainer for all new hires, mentor and train all Patient Service Specialists on any process improvement measures, and updated company policy and procedures.
• Greet patients and visitors in a prompt, courteous, and helpful manner, responding to routine requests for information.
• Answer phone in prompt, courteous and helpful manner, screening, and routing calls as needed, create phone note in the patient electronic medical record, and/or providing information to patients.
• Ensure presence of scanned patient ID and insurance card, patients' pictures in EMR, confirm patient demographics and paperwork for accuracy and completion.
• Schedule provider appointments correctly and accurately pursuant to provider scheduling protocols.
• Notify patient of appropriate/required arrival time for appointment (based on type of appointment) and of required items to bring to appointment (insurance cards, photo ID, etc.)
• Ensure proper authorization and / or valid referral documentation has been received and review scheduled appointments to include appointment date, time, location and provider.
• Register patients in EMR as applicable.
• Collect patient account balances, co-insurance, and copays, deductibles or estimates self-pay rates; prepare daily batch, deposits, etc.
• Direct patient questions and/or complaints to appropriate department.
• Maintain and organize lobby area at the end of the day, opening and closing duties.
• Assist with proper routing of incoming faxes and documents.
• Maintain medical records.
• All other duties as assigned.

Qualifications:

• Excellent customer / patient service.
• Knowledge of medical terminology.
• Working knowledge of computer programs.
• Excellent written and verbal communication skills.
• Understand/Perform training on practice management software.
• Follow all Standard Operating Procedures.
• High School diploma or GED.
• 2- 5 years medical front office, billing, or other administrative experience; with Proficiency in authorizations, eligibility, and benefits in a medical office setting.

Preferred Qualifications:

• More than 3 years of direct experience in a medical front office or billing office and Proficiency in authorizations, eligibility, and benefits in a medical office setting
• Bilingual is a plus.

Full Time Benefits

• Robust paid time off package including, sick time, holidays, & paid time off!
• Medical with multiple different plan options.
• Health Savings account + company contributions.
• Dental & Vision insurance.
• 401(k)
• Pet Discount Plan.
• ID Theft protection & Legal assistance.