Strategic Accounts Sales Support Coordinator

Strategic Accounts Sales Support Coordinator

Location: Germantown, WI (LLC Support) - Management

How will you contribute and grow?

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We're hiring for a Strategic Accounts Sales Support Coordinator in Germantown, WI!

We are looking for you!

• Hybrid, 3 days in office
• Comprehensive family benefits: Airgas offers a full benefits package designed to support your whole life, including medical, dental, vision, life, AD&D, and disability insurance.
• Support for parents: We offer up to 14-week paid child birth benefits to support growing families.
• Future security: 401(k) retirement plan with company match, tuition assistance, paid holidays, vacation, and sick time.
• Early access: Your benefits start after just 30 days of employment.

The Sales Support Specialist serves as a centralized point of contact to commercial leaders and strategic account stakeholders across the business. This role is responsible for providing sales support, contract implementation, and resource coordination to drive business success.

• Assist the commercial team in managing customer contracts, including coordinating and communicating with internal teams as needed
• Develop a clear understanding of customer requirements, contractual commitments, and service requirements to ensure alignment with internal business processes and best practices
• Ensure commercial expectations translate to business processes and systems and that cost and fee considerations are consistent with and appropriate for the contract type, market standards, investment requirements, and other support factors are reviewed and approved during the contract review process
• Collaborate with subject matter experts and stakeholders to establish appropriate implementation timelines and documentation required for rollout
• Coordinate the ramp-down and transition of Migrated and De-marketed Strategic Accounts
• Maintain details and organize files for each contract which will include the original contract, relevant correspondence, changes/deviations, amendments, and clarifications
• Work in partnership with the commercial team and business stakeholders to scope new requests, action deliverables, communicate and disseminate information. These may include but are not limited to:
• Report generation and analysis, including relevant financial and price exhibit views
• Coordination of new account set-up, changes, &/or customer master information changes
• Coordination of customer credit review
• Assist in resolving customer related order to cash issues
• Communicate with key stakeholders, share information as needed, and provide timely progress reports on outstanding requests
• Promote adoption of best practices within the Business Management Team that are in alignment with Strategic Account profitability goals
• Identify and communicate process improvement areas
• Responsible for aiding in own self-development by being available and receptive to all training made available by the company
• Maintain documentation of and development of processes
• Special or other duties as assigned

Are you a match?

• High school diploma or equivalent
• 2+ years inside sales, customer service or relevant Airgas/industry experience required
• Strong written and verbal communication skills
• Relevant Microsoft Office or Google Suite experience
• Demonstrates the ability to prioritize, multi-task and meet deadlines
• Displays business acumen through strong communication and decision-making skills
• Organized, self-motivated, resourceful, proactive individual that is comfortable working both independently and as a team member, taking ownership for assigned work
• Outstanding work ethic; driven to meet critical deadlines in a fast-paced environment by managing multiple tasks and adapting to changing priorities
• Ability to interact with and take direction from all levels of the Strategic Account team including management, the sales field and other members of the SA Business Management Team
• Proven ability to identify and communicate process improvement opportunities

Preferred qualifications:

• Bachelor's degree preferred, but not required
• Previous exposure to commercial contract terms and conditions preferred
• Prior experience manipulating datasets and analyzing data from multiple sources preferred