Helpdesk Analyst
The Judge Group Inc
Our large, FINTECH client is currently seeking a Help Desk Analyst. Heavy focus on customer service skills.
Responsibilities:-
- Help Desk Analyst provides support to end users for computer, application, system, device, access and hardware issues.
- Identifies, researches and resolves the most complex technical problems.
- Help Desk Analyst responds to telephone, email and on line requests for technical support.
- Documents, tracks, and monitors the problem using applicable systems and tools.
- Help Desk Analyst coordinates with other teams or specialists to resolve an issue.
Vacancy posted 3 days ago
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