Bowling & Events Department Supervisor

Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire! Round One Entertainment is looking to hire a full-time, non-exempt Bowling and Events Department Supervisor. Must be at least 21 years of age in order to serve or handle alcohol. Must have open availability. Overview The Bowling Supervisor is responsible for the sales, profits, staffing, image and operation of the bowling/karaoke department. S/he will be responsible for the administration of business goals in revenues, expense, profitability, and customer satisfaction and employee morale for these departments. Benefits Paid Time Off (PTO), Health, Medical, Dental, 401(K) with company matching. Essential Duties Follows and ensures “daily duties checklist” is being done and signed/initialed. Promotes and sells bowling games, memberships. Operates bowling pinsetter system (VECTOR/SYNC). Performs lane maintenance (needs to receive pin chaser training). Provides customers with bowling tips and techniques. Conducts all procedures for “Moonlight Strike Game.” Performs as department supervisor by controlling staffing (10 min. and lunch breaks). Conducts opening and closing duties for department (brings in/takes out tills). Conducts refunds and till counts. Provides exceptional customer service. Other tasks as assigned by store management. Be consistently on the floor to provide personal sales support and troubleshoot store. Directly supervises department lead to ensure they are in compliance with established store policies, procedures and sales goals. Provides operational and customer service training for BO employees at all levels which entails rentals and parties. Knows and understands employee job responsibilities. Proactively supports any promotional activities within the store and contributes to an effective working environment. Assists Marketing Department with ideas to help increase store traffic upon request. Maintains confidential discussions of employees’ increases, promotions or transfers. Reports all irregular issues and problems to store management for solution. Assists in ensuring that the facility is always clean and organized. Performs all shift duties as required by General Manager. Additional duties and responsibilities to be performed when directed by General Manager. Non‑Essential Duties Contributes to improvement or more efficient and less expensive ways and means in store processes. Assists in the research and development of resources that create timely and efficient store workflow. Performs special projects and other miscellaneous duties as assigned by Executive Management. Assists in the maintenance and/or update of store IIPP and OSHA records. Maintains high ethical standards in the workplace. Maintains good communication with general management, customer service associates and outside contacts. Complies and maintains confidentiality of all company policies and procedures. Qualifications Some college preferred but not required; a minimum of 3 to 5 years of work experience in a bowling, entertainment or hospitality industry. Customer service experience in a similar or comparable work environment, strong verbal communication skills supported by a pleasant and positive attitude of “can do” success. Strong operational skills with focus on great time management. Previous experience in retail/restaurant or customer service environment required, previous experience in management preferably of a bowling or game center highly desirable. Ability to lead by example. Must hold a High School Diploma or GED, and be at least 21 years of age. Work Environment While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected. The noise level in the work environment is usually loud. Physical Demands While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required. #J-18808-Ljbffr Round One Entertainment Inc.