Lead Medical Support Assistant

Job TitleDutiesHelpScheduling, canceling, re-scheduling patient's appointments and/or consultsEntering no-show informationMonitoring electronic wait listsPreparing for clinic visitsEstablishing and maintaining medical outpatient and inpatient charts as well as administrative recordsMonitoring both inpatient and outpatient appointments for areas of responsibilityObtaining medical information from patientsCoordinating information and actions related to patient care and servicesEnsuring encounter forms are completed in order to obtain appropriate workload creditVerifying and updating demographics and insurance informationEnsures that the Interdisciplinary Team setup (including consult category of care) is closely monitored to effectively support the needs of the VA clinics, and make any necessary adjustments.Work with the team to reinforce the plan of care and self-help solutionsManaging consult metrics to verify and validate accuracy and resolve issuesParticipates and provides input in problem solving on operational issues or procedures in team meetingsOther duties as assignedWork Schedule: 7:30am - 4:00pmCompressed/Flexible: Not AuthorizedTelework: Not AuthorizedVirtual: This is not a virtual positionFunctional Statement #: 000000Relocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized