CHECK PROCESSING

:

WHITAKER BANK CORPORATION OF KENTUCKY

CHECK PROCESSING SPECIALIST

TITLE:

Data Processing Specialist

GRADE:

00

FLSA:

Non-Exempt

SALARY RANGE :

$0000 - $0000 Per Month

SEGMENT:

Operations

LOCATION:

OPERATIONS CENTER

CATEGORY:

Full Time

REPORTS TO:

SUPERVISOR

SHIFT:

MON - THURS 8 AM - 5 PM

FRI 10:00 - 7:00 PM

DATE:

January 22, 2024

SUMMARY

The Check Processing Specialist is responsible for performing operational support duties to the Data Processing Department and assisting the Data Processing Supervisor and Manager to ensure that all data Processing functions operate effectively and efficiently.

ESSENTIAL DUTIES

1. Performs operational support duties of the Check Processing Department and assisting the Check Processing Supervisor and Manager to ensure that all Check Processing functions operate effectively and efficiently.

2. Provides support to all areas of the department as directed or where service or assistance is needed, and demonstrates superior customer service with appropriate follow through with involved customers and employees.

3. Performs daily operations which support functions of core processing system(s), including daily, nightly, and month end processing, proof and other support roles.

4. Processes requests from Bank personnel and customers within given authority and ensures requests are completed in a timely fashion; performs a variety of routine tasks; reviews reports, prepares correspondence; and participates in special deportment projects.

5. Conducts duties associated with the online capture of all items representing the total daily activity of the Bank; retrieves and batches work from the proof department, including incoming clearing items from other financial institutions and clearinghouse banks; and ensures that accurate posting occurs and is in proper balance.

6. Appropriately prioritizes work during the online capture process to ensure timely presentment of cash letters to the Federal Reserve Bank and correspondent banks.

7. Runs jobs and processes daily and/or nightly operations within the established time and accuracy guidelines; monitors systems to quickly identify malfunctions or errors to initiate corrective action within authority.

8. Maintains schedules for recurring production as directed, and assists other department personnel in planning scheduled and unscheduled production runs, including assisting in production control, job setup, and operation of equipment.

9. Performs proof operator job functions and related responsibilities; receives, records, and processes work from branches and departments; operates machinery and related software; balances each transaction; prepares and processes deposit corrections and proof adjustments; assists in locating teller differences; assists in the preparation of outgoing Federal Reserve Bank cash letters; and maintains a high level of processing efficiency and accuracy to ensure individual and team goals are attained.

10. Works with the Check Processing Manager to identify and improve procedures and efficiencies; maintains knowledge of internal resources to mitigate and/or report disruption of service to customers; maintains and utilizes appropriate escalation procedures and contingency plans; and communicates recurring or serious issues to the Check Processing Manager.

11. Proactively cross trains in all areas of the department as directed, and maintains sufficient knowledge of business continuity plan directives and participates in business continuity testing as directed.

12. Contributes in the evaluation of issues surrounding implementation of any changes within data processing systems, hardware, or software, and assists in identifying potential issues or problems that may impact efficiency and reliability of job or system performance.

13. Follows all department policies, procedures and service level agreements; identifies and escalates violations appropriately.

14. Maintains a proficient knowledge of all applicable banking rules and regulations.

15. Assists in special projects and tasks for the department as directed.

16. Answers telephones, answers questions and directs callers to proper Bank personnel.

17. Assumes responsibility for various department functions in the absence of staff members or in overload situations.

18. Treats people with respect; keeps commitments; Inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.

19. Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce. 20. Assures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations. 21. Completes administrative tasks correctly and on time; supports the Bank's goals and values; benefits the Bank through outside activities. 22. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct.

SECONDARY DUTIES

The position of Data Processing Specialist performs duties specific to the position and other functions as assigned.

SUPERVISORY RESPONSIBILITY

The position of Data Processing Specialist is not responsible for the supervision of any employee(s).

ENVIRONMENT AND PHYSICAL ACTIVITY

The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. The position includes driving a Bank or personal owned vehicle approximately < 1% of the time which includes exposure to the outside weather elements and moving mechanical parts. It may include some minor annoyances such as noise, odors, drafts, etc.

The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 30 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.

The incumbent for this position may operate any or all of the following: telephone, smart phone, copy and fax machines, adding machine (calculator), scanner and image systems, scanning equipment, encoder, computer terminal, computer terminal, printers, or other equipment as directed.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS

The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• High school diploma or general education degree (GED); or one year of teller or bookkeeping experience; or the equivalent combination of education and experience. Work related experience should consist of a financial institution clerical and/or branch support background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
• Basic experience, knowledge and training in branch operation activities, terminology and products and services.
• Basic experience, knowledge and training in Check processing department operations, activities and related products and services.
• Good organizational and time management skills.
• Exceptional 10-key calculator skills to meet production needs of the position.
• Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Basic skills in computer terminal and personal computer operation; host computer system; word processing and spreadsheet software.
• Basic typing skills to meet production needs of the position.
• Basic math skills; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner.
• Effective verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
• Ability to deal with routine problems involving multiple facets and variables in standardized situations.
• Good organizational and time management skills.
• Ability to work with general supervision while performing duties.
• Current driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

Management reserves the right to change this at any time according to business needs.