Learning Experience Senior Analyst

Overview

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Who we’re looking for

This position sits within the \"Design\" pillar of the Learning & L&D organization. The Senior Learning Experience Designer leads complex, high-visibility, or enterprise‑wide solution design efforts that often involve significant strategic ambiguity.

This role is responsible for translating scoped business needs (provided by the Discover team) into end-to-end learning architecture, experiences, content, and evaluation instruments. The Senior Designer is responsible for the quality and instructional integrity of the solution, establishes design standards for the team, mentors junior designers, and ensures a seamless handoff of facilitation‑ready materials to the Deliver team.

What you’ll be doing

• Lead complex, high‑visibility, or enterprise‑wide solution design efforts, architecting multi‑year capability‑building programs and continuous learning journeys.
• Partner with Discover consultants to shape early‑stage solution recommendations, challenge assumptions, and ensure alignment with root‑cause performance gaps.
• Set the standard for instructional writing, multimedia development, and visual communication across the L&D organization.
• Design innovative, multi‑modal measurement tools that embed learning directly into the flow of work, reducing reliance on formal training.
• Establish instructional design standards, templates, and best practices for the broader Design team.
• Evaluate and integrate new authoring tools, multimedia platforms, and design technologies into the team's workflow.
• Define the governance model for content versioning, maintenance, and lifecycle management across the function.
• Drive enterprise‑wide accessibility (WCAG) and inclusive design initiatives within all learning solutions.
• Oversee peer‑review processes and calibrate the team on instructional quality, cognitive load principles, and brand alignment.
• Use advanced learning analytics and evaluation data to prove ROI and drive shifts in the L&D design portfolio.
• Mentor and coach Learning Experience Designers on advanced instructional design craft, storytelling, and multimedia production techniques.

What you bring

• 5+ years of Instructional Design experience building end-to‑end curriculum for complex enterprise initiatives.
• Business Acumen:Connects design work to immediate business outcomes (e.g., accuracy, efficiency, learner support) and understands broader business functions beyond the immediate assignment.
• Cross‑Functional Collaboration:Acts as a cross‑functional trusted advisor, understanding when to involve other teams or roles in resolving issues, and builds trust through responsiveness and reliable follow‑through.
• Toyota Values & Culture:Reinforces Toyota culture through dependable execution, respectful collaboration, \"Genchi Genbutsu\" (Go and See), and a continuous improvement mindset.
• Strong skills in E-Learning Authoring Tools (e.g., Articulate Storyline 360), Adobe Creative Cloud, and digital video composition applications.
• Must show the ability to defend development decisions by correlating them to program goals and adult learning principles.
• Must be familiar using Bloom’s taxonomy when creating learning objectives.

Added bonus if you have

• Financial Services industry experience preferred.
• Experience with Vyond or similar animation tools.

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry‑leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.