Account Manager - Bundle & Upsell Expansion

Account Manager - Bundle & Upsell Expansion

Fully remote position available. Vehlo HQ is located in Knoxville, TN.

Job Description

Account Manager, Bundle and Upsell

Location: Remote (U.S.)

About Vehlo:

We started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technology. Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We're out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable just ask our over 30,000 customers, who generate more than 60M annual repair orders, and process over $12B in payments volume annually. At Vehlo, our only purpose is your success, and together, we're reaching your goals faster than ever.

Being a Veep comes with more than a comprehensive benefits packageour biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.

About the Role:

This role manages and grows relationships with automotive aftermarket customers by acting as a trusted advisor, to attach additional products while improving customer communication, engagement, and retention. Its impact comes from driving incremental revenue through strategic upsells while ensuring customers see clear, measurable value from expanded SMS capabilities. The role is critical to the business because it directly influences customer lifetime value, retention, and revenue growth while feeding customer insights back into product, marketing, and go-to-market strategy.

What You'll Do:

• Identify upsell opportunities and growth areas within existing accounts, focusing on expanding the use of Vehlo's SMS bundles and solutions.
• Present customized proposals to help automotive aftermarket clients achieve better customer engagement and retention through SMS-based communication.
• Drive increased revenue by selling additional products, solutions, or features, including advanced SMS bundles tailored for service reminders, promotions, and customer notifications.
• Develop in-depth knowledge of Vehlo's Aftermarket products and how they serve the unique needs of the automotive aftermarket industry.
• Stay up to date on automotive market trends, client challenges, and communication best practices to effectively present the value of Vehlo's products.
• Educate customers on how they can leverage SMS for marketing campaigns, appointment reminders, service follow-ups, and more to strengthen customer loyalty.
• Meet and exceed sales targets, including monthly, quarterly, and annual goals related to upselling revenue.
• Maintain accurate records of customer interactions, sales opportunities, and activities in the CRM system.
• Collaborate with the Customer Success team to ensure seamless onboarding & identify future growth opportunities with current multi-store customers.
• Work with the marketing team to develop industry-specific campaigns and materials that highlight the value of SMS communication for the aftermarket industry.
• Partner with product teams to provide insights on customer requirements and suggest new product features to better serve the automotive market.
• Ensure customer success by actively engaging with accounts to resolve any issues and enhance the value of their Vehlo products.
• Advocate for clients / work with customer support within Vehlo to ensure they receive the best possible experience.

Travel Requirement: less than 5%.

Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws.

Qualifications

What You Bring:

• Experience with Salesforce and SalesLoft
• Proven experience in SaaS sales, account management, or customer success, with a benefit for experience in upselling or expanding existing accounts.
• Deep understanding of the automotive aftermarket industry, including key challenges and opportunities for service providers and dealerships.
• Strong knowledge of shop management, marketing solutions, mobile communication tools, and customer engagement strategies.
• Excellent communication, negotiation, and interpersonal skills.
• You are excited to live out our core principles: Ambition, Discipline & Coachability
• Proficiency in CRM tools (e.g., Salesforce, HubSpot) and sales reporting systems.
• Strong problem-solving skills with a consultative, customer-centric sales approach.

Eligible employees may receive:

• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid time off and holidays

Compensation is based on experience, knowledge, and skills and represents a good faith estimate in accordance with applicable laws.

Work Environment & Physical Requirements:

• Ability to remain in a stationary position (sitting or standing) for extended periods
• Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)
• Ability to view and interpret information on a computer screen for extended periods
• Ability to communicate effectively via phone, video, and written communication
• Ability to participate in virtual meetings with or without reasonable accommodation

Remote Work Expectations:

• Maintain a dedicated, safe, and distraction-free workspace
• Reliable high-speed internet connection sufficient for video conferencing and job-related systems
• Ability to maintain productivity in a remote environment
• Must reside in a state where the company is authorized to employ workers
• Must be able to work core hours aligned to [time zone or schedule expectations]

Additional Information:

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
• Employment may be contingent upon a background check in accordance with applicable laws.

Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.