Information Technology Technician

Job Description

Job Description

We are looking for an Information Technology Technician to support daily IT operations and asset coordination in Los Angeles, California. This Contract position focuses on maintaining organized hardware inventory, preparing equipment for deployment and shipment, and assisting users with technical support needs. The role is ideal for someone who can balance hands-on device management with responsive helpdesk service in a fast-paced environment.

Responsibilities:
• Conduct regular reviews of onsite technology assets, update inventory records, and document equipment status throughout its lifecycle.
• Organize hardware storage areas and manage the tracking of devices marked for reassignment, retirement, recycling, or disposal.
• Prepare laptops, desktops, tablets, and related accessories for shipping while following established packaging and logistics standards.
• Monitor warranty information for company devices and maintain accurate records to support service and replacement needs.
• Assist with the retirement of outdated equipment, including staging e-waste and coordinating proper disposal activities.
• Respond to incoming support requests and provide first-level assistance for hardware, peripheral, and connectivity issues.
• Test and verify hardware and software readiness for employees and new hires before devices are issued.
• Perform basic imaging, setup, and configuration of end-user devices and peripherals according to team direction.
• Work closely with broader IT support teams to identify setup problems, resolve routine issues, and escalate more complex technical concerns when needed.• Experience supporting end-user hardware, including desktops, laptops, tablets, and peripheral devices.
• Familiarity with imaging equipment and standard device preparation processes for deployment.
• Working knowledge of IT asset management practices, including inventory control and lifecycle tracking.
• Experience using a ticketing system to manage support requests and document issue resolution.
• Ability to troubleshoot common hardware and network connectivity problems in a detail-oriented and timely manner.
• Strong organizational skills with attention to detail when maintaining records, warranties, and shipping documentation.
• Ability to handle, pack, and move IT equipment safely while following established procedures.