Sales Agent (Two Years Inside Sales Pref.)

Job Description

Job Description

TL;DR - HighlightsRole: Provide options for health insurance plans for senior residents of skilled nursing facilities, speaking to power-of-attorney (POA) and completing their benefits enrollmentLocation: 100% on-site, Lincolnwood, IL (please ensure daily commute is sustainable)Required: 2+ years of inside sales and willingness to obtain an insurance license (education/exam costs covered by Lyric National)Benefits: Full health, vision, and dental coverage; 401(k) with company match; start-up environmentPay: Base + commission; ~$90,000 expected annualized earnings About Lyric NationalAt Lyric National Inc., we're rewriting the script for long-term care. Born from a unique coalition of insurance experts, medical service providers, and facility owners, we provide skilled nursing and long-term care facilities with a single-source concierge platform for in-facility healthcare services.By streamlining service delivery, we provide residents with access to robust medical options that enhance their quality of care. We are committed to improving healthcare access and financial sustainability, serving as dedicated advocates in building the future of senior care.Job OverviewWe are seeking a high-energy Sales Professional with a passion for advocacy to join our team as a Resident Benefits Advocate (Inside Sales). In this high-impact role, you will act as a trusted ambassador, navigating complex insurance landscapes to help residents, POAs, and families access essential care. We are looking for a proactive communicator who thrives in a fast-paced environment and is dedicated to delivering clarity and empathy in every interaction.Core Responsibilities:Benefits Education & Advocacy: Empower residents and their POAs by providing clear, expert guidance on available healthcare options.Enrollment Management: Lead the end-to-end enrollment process, assisting with applications and verifying eligibility to ensure access to care.Regulatory Precision: Maintain 100% compliance with company and industry standards, ensuring all documentation and processes meet strict regulatory requirements.Stakeholder Collaboration: Serve as a dedicated resource for caregivers and family members, acting with a sense of urgency to resolve complex inquiries and provide timely solutions.  Job Description:Key Responsibilities:High -Impact Inside Sales: Drive results through outbound and inbound calls, virtual consultationsBenefits Education & Enrollment: Educate residents and their POA on health insurance options and lead the end-to-end enrollment process, including eligibility verificationExceptional Client Advocacy: Deliver a "resident-first" experience by providing clear, accurate guidance on coverage options and resolving complex inquiries with expertiseRelationship Management: Collaborate closely with facility staff and internal teams to build lasting relationships and ensure an exceptional experienceOperational Excellence: Maintain meticulous records and submit documentation promptly using Salesforce and Microsoft Office toolsRegulatory Precision: Ensure 100% compliance with HIPAA standards, state regulations, and company policies to protect resident information and facility integrity  Job Requirements:Education: High school diploma or equivalentExperience: 2 years of experience in sales, customer onboarding, or customer serviceCredential: Willingness to pursue and obtain an Insurance License (100% of education and exam costs covered by Lyric National, Inc.)Communication: Strong interpersonal skills with the ability to navigate sensitive conversations with empathy and precisionTechnical Skills: Proficiency in Microsoft Office (Word, Excel, Outlook)  Preferred Qualifications:Education: Associate or Bachelor's degreeExperience: 3+ years of experience in healthcare or insurance salesAdvanced Background: Knowledge of Skilled Nursing Facility (SNF) operations and/or a current health insurance licenseCRM Experience: Prior experience working with CRM platforms (e.g., Salesforce or similar tools)Sales Success: Proven track record in inside sales   Benefits:Health InsuranceDental & Vision CoveragePaid Time Off (PTO)401(k) Retirement Plan