LHH Recruitment Solutions - Compliance Operations Specialist - Remote - Joliet, IL

About the role The Operations Specialist, Compliance functions as the primary point of contact to colleagues, supplying first line expertise and elevated support in field business operations related to policies and practices, facilitating compliance, and mitigating risk. The primary focus is ensuring associate and client-based processes are compliant. Working out of a Salesforce case queue, the effective Operations Specialist, Compliance will thrive in a high value-add, fast-paced metric driven role that requires advanced knowledge and experience in different support areas of the staffing industry, as well as keen collaboration skills to meet overall Company goals and objectives. What you’ll be doing

ESSENTIAL DUTIES & RESPONSIBILITIES:

Respond to requests from field colleagues daily and professionally using the Salesforce case queue within set Service Level Agreements to aid with the resolution of day-to-day issues experienced by the field. Provide elevated level of support in areas of field operations compliance including but not limited to associate (Temporary Employees) on-boarding and I-9 completion, background and drug screening, unemployment claims, Associate skills testing, and ordinary questions about associate placements. Helps with implementing and supporting programs to ensure associate pre-employment, hiring, employment, and pay practices are compliant with applicable regulations. Collaborates to develop and educate best practices including obtaining, revising, documenting, and communicating procedures and forms. Partners with Corporate Departments (IT, HR, Marketing, etc.) as needed for issues resolution, application testing, standard operating procedures, communications, training, and best practices. Acts as a resource to both the field and the back office to find and resolve operational challenges and inefficiencies, including but not limited to, associate timekeeping, client invoicing, and cross business unit transactions. Participates in special projects and performs other duties as assigned.

COMPLIANCE SUPPORT TEAM MEMBER IS RESPONSIBLE FOR:

Research and respond to Unemployment Claims in Equifax. Client Vetting – Works with Contracts Review, HR, and field members to review client on-boarding documents/forms. Ensures all documents/forms are acceptable and compliant according to law and internal policies and implemented in the proper platform for execution by candidates/associates. Supports and handles processes related to enacted legislation such as Harassment Training, Pandemic Vaccine Tracking, Emergency Paid Sick Leave, and other initiatives as necessary. Support and trains on electronic signature platform as necessary. Responsible for all processes related to background adjudication. Responding to field inquiries for compliance-related candidate/associate matters such as wage and hour determinations (including 1099’s), I-9/authorized employment verifications, sick leave policy application and other federal, state, or local requirements. About you

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

Bachelor’s degree or equivalent work experience plus a minimum of one (1) year prior professional experience required; operations and/or service industry experience preferred. Prior experience working with remote teams and with the following systems are helpful but not required: Vendor Management Systems (VMS), Salesforce, Bullhorn, Sense, PeopleNet, Assess Testing, Equifax, First Advantage, or HR Work Cycles.

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

Professional communication skills, both verbal and written form, with the ability to work at all levels of the organization with professionalism. Embody the 4 H’s: Helpfulness, Human Connection, Honesty, and Hope. Proven ability to collaborate effectively with colleagues across time zones to meet tight deadlines daily in a remote team environment. Exceptional customer service skills to deliver outstanding experiences to both internal and external stakeholders. Ability to apply independent judgement and expertise to address and resolve escalated issues. Exceptional resourcefulness to seek information to make decisions and solve complex problems, often within time constraints and with little to no precedent. Skilled at documenting, helping craft, and communicating new processes to meet business needs. Capable of developing and maintaining relationships across various business units and corporate departments. Professional judgement to know when to elevate or ask for help. Ability to adapt and excel in a fast-paced, metric driven, changing environment. Strong organizational skills and ability to plan to achieve results. Above average proficiency with Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Outlook. Technically savvy to learn internal operations systems such as Bullhorn, Salesforce, VMS, etc. Why choose us? It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our View email address on click.appcast.io strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful. Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together. Make an impact where it matters most. A journey to bring out the best in you We believe that understanding the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary. On our career site, you will find some of the key steps you can expect to guide you along the way. As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer. Equal Opportunity Employer/Veterans/Disabled the Company will consider for employment qualified applicants with arrest and conviction records. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance The anticipated annual base salary range for this position is $21.092 - $38.668. Compensation varies based on a variety of factors including, but not limited to, experience, education, key skills, and geographic location. Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis up to 152 hours a year, 10 Paid Holidays, 1 Community Service Day, and up to 6 weeks of Paid Parental Leave. PTO and holiday hours are prorated based on hire date within the calendar year. Posting date: 08-17-2026 #J-18808-Ljbffr The Adecco Group