Collections Specialist

Job Description: The Senior B2B Collections Specialist is responsible for the accurate recording of all cash received from customers that need to be correctly applied as dictated by the customer and the daily balancing of cash received and posted against the general ledger. Duties include serving as the backup for all team lead functions for cash applications. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. KEY RESPONSIBILITIES – ESSENTIAL FUNCTIONS Daily research and accurately input cash receipts into the customers’ accounts and verify that all cash is applied correctly Research accounts to clear and discrepancies (short payment/ misapplications) and questions that arise Conducts a daily balancing procedure to ensure that all cash posting, sales and credits from prior day agree with general ledger Generates monthly reconciliation of cash received to the general ledger Updating complex Excel reports daily and keeping management updated Assist team lead in reviewing daily work assigned and moving tasks around as needed to ensure all work is completed on time Assists the team lead in training new hires and team members on new tasks Assist with periodic third‑party audits, providing support documentation Assists in enhancement projects such as system testing, automation and any other improvements which need to be implemented Identify inefficiencies and propose solutions Additional ad hoc tasks and projects assigned LEADERSHIP RESPONSIBILITIES This position’s leadership responsibilities involve demonstrating ethics and integrity, developing adaptability, displaying drive and purpose and exhibiting leadership stature. Helps to mentor and train newer collectors in collections processes and techniques. COMPETENCIES – SKILLS Results focused, solves problems while displaying self‑control Accurate, demonstrating numerical and financial astuteness Works effectively with systems Organized, structured and assumes responsibility Works with limited supervision Practices listening skills and is highly focused on customer service Successfully negotiates and develops professional partnerships with internal and external clients EDUCATION AND EXPERIENCE Bachelor's degree from a 4‑year accredited institution with a concentration in Accounting, Finance or Business preferred 5‑7 years prior B2B Collections experience is required Knowledge of general accounting principles Technically skilled to operate in multiple ERP (Oracle is a plus) and various systems Intermediate‑Advanced skills in Microsoft Excel (creating and using Pivot tables and Lookups) Strong analytical research and resolution skills JOB SPECIFICATIONS AND WORK ENVIRONMENT Work Environment: This position is in Alpharetta, GA and operates in a professional office environment Positions Type/Standard Schedule: This is a full‑time position, Monday through Friday; first 2‑weeks of hire the position will work onsite everyday Mon‑Friday; After that, the position is hybrid (3 days onsite‑Tue thru Thurs) 8a‑5p Travel: Minimal travel – from 0% to less than 10% Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments Benefits & Perks Pay Range: $51,000-$71,400 The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here. We offer a variety of programs focused on the health and wellness of our people. We are heavily involved in the communities where we operate. We offer opportunities for employees to make a positive impact through mentorship and tutoring elementary school students, participating in blood drives, donating to United Way and other charitable organizations in the greater Chicagoland and Toronto areas. We are actively committed to becoming a cleaner fleet management company through recycling programs, public transportation support and more. Our employees are critical to delivering on our commitment to client success, which is why we offer a variety of programs focused on the health and wellness of our people. We value these moments, which is why we host departmental contests, summer gatherings, family events, holiday celebrations and more. As part of our commitment to your health and well‑being, we’re proud to offer access to the Advocate Health Care Wellness Portal—a personalized platform designed to help you take charge of your health journey. The 2026 Wellness Program is designed to support you in achieving your personal health goals. Best of all, it’s flexible and fits into your busy lifestyle. This program is designed to support your overall well‑being—physically, emotionally, and financially—by providing tools and incentives that encourage healthy living. EEO STATEMENT Wheels is a Drug‑Free Workplace. All employment is contingent on successful completion of drug and background screening. Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans. Wheels Is Committed to Making Our Organization One of the Best Places to Work. Company Culture As one of the largest fleet management companies in North America, Wheels features a portfolio of 900,000+ vehicles under management across the continent, a global alliance in 61 countries, and a client base that consists of some of the best‑known businesses in the world. No matter the industry type or business size, we’re proud to work across sales and service fleets, trucks and equipment, and last mile delivery to ensure we power your potential. The culture at Wheels is the secret to our 80+ years of success. And the reason people choose to join — and stay with — our team. When you join the team, you'll work with professionals who are passionate, friendly and smart. We foster a welcoming and inclusive environment for all, combined with the encouragement to continuously learn and grow. From day one, we invest in your long‑term development through annual performance goals and reviews, educational and wellness programs, awards and celebrations, and more. Development & Learning 10 years average employee tenure 10 times recognized as one of Chicago's Best and Brightest Companies to Work For 50+ health, wellness and engagement benefits 2,500+ online learning programs Diversity & Community Wheels deeply values the strength of diversity both in the communities we serve and our own employee base. This includes treating everyone as equal, respecting and valuing diversity, providing equal opportunity and fostering a safe space to work. Community: We are heavily involved in the communities where we operate. We offer opportunities for employees to make a positive impact through mentorship and tutoring elementary school students, participating in blood drives, donating to United Way and other charitable organizations in the greater Chicagoland and Toronto areas. Sustainability: Wheels is actively committed to becoming a cleaner fleet management company through recycling programs, public transportation support and more. We are dedicated to the safety and health of our employees Our employees are critical to delivering on our commitment to client success, which is why we offer a variety of programs focused on the health and wellness of our people. Wheels Fosters More Than Just Work Relationships We hire people who have a customer‑focused mindset and a strong collaborative nature. Because at Wheels, customer service and teamwork don't just happen in the office. It is during the informal moments when employee trust is strengthened and friendships are made. We value these moments, which is why we host departmental contests, summer gatherings, family events, holiday celebrations and more. At Wheels, your well‑being is our priority. As part of our commitment to your health and well‑being, we’re proud to offer access to the Advocate Health Care Wellness Portal—a personalized platform designed to help you take charge of your health journey. The 2026 Wellness Program is designed to support you in achieving your personal health goals. Best of all, it’s flexible and fits into your busy lifestyle. This program is designed to support your overall well‑being—physically, emotionally, and financially—by providing tools and incentives that encourage healthy living. #J-18808-Ljbffr