Engagement Manager

THORNDALE PARTNERS

DETAILS: ENGAGEMENT MANAGER- AGENTIC AI

Title : Engagement Manager- Agentic Ai

Compensation : DOE -

Location : Cleveland OH

OVERVIEW: ENGAGEMENT MANAGER- AGENTIC AI
Thorndale Partners is seeking an Engagement Manager to act as the primary client-facing lead and product thinking authority on assigned engagements. You will own the client relationship from discovery through delivery, serving as additional product resource to define, shape, and steward the product vision. This role spans two equally important domains: product strategy and engagement operations. You will operate with the autonomy and accountability of a business owner, ensuring engagements remain healthy, deliverables meet high standards, and development teams have clear direction.

RESPONSIBILITIES: ENGAGEMENT MANAGER- AGENTIC AI

Lead product discovery, including stakeholder interviews, user journey mapping, requirements gathering, and assumption testing.
Act as a co-creator alongside clients by running ideation sessions, challenging initial assumptions, and translating business goals into actionable product direction.
Define scope, document feature priorities, and establish measurable success criteria prior to development.
Maintain the product backlog, making prioritization decisions based on user value, technical constraints, and business objectives.
Ensure every decision made during development aligns with the established product vision.
Serve as the primary point of contact for clients, communicating trade-offs honestly and setting clear expectations.
Plan work and needed resources, facilitate client demos and retrospectives, and monitor budget health in real time.
Work closely with the technical lead to ensure the development team has clear, prioritized work at all times.
Perform quality reviews against the defined product vision to serve as a final check before deliverables reach the client.
Contribute to internal delivery practices by identifying process gaps, suggesting improvements, and maintaining consistency.

MINIMUM REQUIREMENTS: ENGAGEMENT MANAGER- AGENTIC AI

Proven experience owning client engagements or products end to end, with direct accountability for the client relationship, product direction, and delivery outcomes.
Backgrounds in product management, product ownership, or client-facing consulting are ideal.
Strong communication skills, with the ability to navigate strategic conversations with executive stakeholders and detailed technical discussions with technical leads.
Proficiency in utilizing AI tools to accelerate and deepen knowledge work. This includes conducting competitive research, synthesizing interview notes, drafting user stories, and streamlining routine client communications.
Comfort working closely with software development teams, reading technical conversations, and recognizing when technical decisions impact product outcomes.
A proactive, ownership-oriented mindset.

Thorndale Partners, LLC
Your trusted talent acquisition partner working to provide a premium experience to both job seekers and hiring managers.
Please visit our Website to learn more and follow us on LinkedIn .

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Engagement Manager in Durham, NC vacancy

Remote Director of Customer Experience
...support strategy, infrastructure, staffing, technology, performance management, and experience outcomes across all support channels. You’ll... ...& other departments. Set up & optimize call center & customer engagement technology. Partner with internal teams to ensure secure...
Suggested
Full time
Temporary work
Immediate start
Remote work
GrabJobs
Durham, NC
3 days ago
Client Service Coordinator
$15 - $18.69 per hour
...dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions...
Suggested
Hourly pay
Minimum wage
Full time
Temporary work
Part time
Flexible hours
Shift work
Banfield
Durham, NC
3 days ago
Client Relationship Manager
...to families and individuals &##128313;Educate clients on policies that prevent financial disaster during times of loss &##128313;Manage your own book of business through virtual appointments - Use our proven internal blueprint and warm leads—NO COLD calling necessary...
Suggested
Full time
Globe Life: Moore Organizations
Durham, NC
2 days ago
Remote Sr. Customer Success Manager
$86.25k - $138k
...where you matter. Your Impact The Senior Customer Success Manager will work Axon’s larger customers to build long-term, strategic... ...to: SR. Manager, Customer Success Travel : 30% Engage with your customers through regular calls, business reviews and...
Suggested
Work experience placement
Remote work
GrabJobs
Durham, NC
5 days ago
Client Service Coordinator
$15 - $18.69 per hour
...Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs. Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-...
Suggested
Hourly pay
Minimum wage
Full time
Temporary work
Part time
Flexible hours
Banfield Pet Hospital
Durham, NC
21 hours ago
Customer Success Manager
$75k - $120k
...Customer Success Manager Charlotte, NC, Durham, NC As a Customer Success Manager you will be accountable for managing the customer... ...Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. We...
Contract work
Local area
Night shift
ePlus
Durham, NC
2 days ago
Client Solutions Manager
$100k
...and monthly bonuses; Our top performers make well over a 6-figure income. To ensure your success, you will have a dedicated sales manager & support team, continued results-driven training, WHAT THE COMPENSATION PACKAGE OFFERS: UNCAPPED EARNING POTENTIAL AGGRESSIVE...
Local area
Slice Merchant Services
Durham, NC
4 days ago
Client Experience Relationship Manager (MS)
$90k - $130k
The Opportunity: The Client Experience Relationship Manager supports the delivery of high-quality, consistent experience for Managed Services clients. Aligned to a specific service line, this role combines subject matter understanding with client-facing responsibility....
Full time
ACA Group
Durham, NC
1 day ago
Client Success Manager
...warm, pre-qualified leads (no cold calling) ◾Provide tailored coverage recommendations that meet each family's needs ◾Build and manage your own client portfolio with guidance from experienced mentors ◾Track performance and progress using our internal systems and support...
Full time
Globe Life: Moore Organizations
Durham, NC
3 days ago
Front Desk Guest Experience Specialist
...a Guest Service Agent to perform essential front desk duties while ensuring excellent customer service. Responsibilities include managing guest relations, resolving complaints, and handling room reservations efficiently. The ideal candidate will have a passion for service...
Workstream
Carrboro, NC
2 days ago
Senior Partner Success Manager
$95k - $105k
...million students and is actively reimagining how institutions manage mental well-being and student success. We've raised over $34... ...higher education landscape. You'll be responsible for deepening engagement, driving adoption, and influencing key outcomes such as renewals...
Full time
Contract work
Remote work
Flexible hours
Shift work
Mantra Health
Durham, NC
8 days ago
Keystone Success Manager
$70.55k - $104.5k
Job Summary As a Keystone Success Manager (KSM), you will serve as the primary trusted advisor for a portfolio of NetApp Keystone... ...and presentation skills. Ability to balance strategic customer engagement with operational execution in a fast-paced environment....
Full time
Local area
Relocation
NetApp, Inc.
Durham, NC
3 days ago
Account Executive
$12k
Account Executive Central Transport is one of the nation's most reliable and technologically advanced LTL (Less-than-Truckload) carriers to date. We are privately owned and have been servicing manufacturing & retail companies of all sizes for over 90 years now. With...
Work at office
Flexible hours
Central Transport
Durham, NC
3 days ago
Account Executive
$75k
...Account Executive The account executive is responsible for driving sales and revenue growth for TeamWeave by managing the full sales cycle—from prospecting to closing deals with enterprise and mid-market clients. The primary focus will be identifying leads, developing...
Temporary work
For contractors
Work at office
Harkins Builders
Durham, NC
4 days ago
Account Executive, Senior
$50k - $63.16k
...and cloud data functionality to driving backfile conversion and managed print, IT, and automation services. - Proficiently learn and... ...media platforms to develop sales opportunities and establish engagement. - Relentlessly conduct in-person discovery meetings, presentations...
Full time
Temporary work
For contractors
For subcontractor
Casual work
Work at office
Local area
Immediate start
Remote work
Work from home
Canon
Durham, NC
1 day ago
Account Executive
...information. Train and provide accurate direction to Account Coordinators & Jr. Account Executives. Lead project executions, managing timelines, processing job orders, working collaboratively across Agency departments to meet Client deliverables Quality...
Night shift
Zimmerman Advertising
Durham, NC
2 days ago
Senior Account Executive
$177.69k
...This hybrid position involves a blend of in-person community engagement and work performed from your home office. Who You Are Entrepreneurial... ...homeowners to capture authentic, community-driven content Manage your territory, sales pipeline, and publication operations...
Local area
Work from home
Home office
Flexible hours
N2 - All Jobs
Durham, NC
21 hours ago
Account Executive
$115k - $230k
...existing network of insurance industry contacts to build pipeline and engage key decision makers. Own the full business development cycle... ..." and act as a visible face of the company. Strong pipeline management, forecasting, negotiation, and executive relationship-building...
Contract work
HireNetworks
Durham, NC
4 days ago
Client Service Coordinator
$15 - $18.69 per hour
...invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions...
Hourly pay
Minimum wage
Full time
Temporary work
Part time
Flexible hours
Afternoon shift
Dormont Manufacturing Company
Morrisville, NC
2 days ago
Accounting Manager
...quickly adapt to a changing environment and who has the desire to grow with us! Position Summary Sennos is seeking a hands‑on Accounting Manager to serve as the sole owner of our accounting function. This is a high‑impact individual contributor role — you will build and...
For contractors
Work at office
Remote work
Work visa
Sennos
Durham, NC
1 day ago
Client Services Coordinator
$35.36k - $37.44k
...CBS) program. The Client Services Coordinator must sustain the Program through positive relations with clients, families, Case Managers, Physicians, Therapists, Probation Officers, and other community mental health agents. Responsibilities/Duties include, but not...
Full time
Internship
Trial period
STANDARDS BASED SOLUTIONS CONSULTIN
Chapel Hill, NC
15 hours ago
Social Media Coordinator
...Chief External Relations Officer. This role is responsible for managing Book Harvest's social media presence across all platforms,... ...social media analytics tools and comfort interpreting and applying engagement data. Proficiency in Google Suite; experience with project...
Full time
Work at office
Monday to Friday
Flexible hours
Afternoon shift
Book Harvest
Durham, NC
1 day ago
Sales Account Executive (Raleigh-Durham, NC)
...restaurants grow revenue, increase traffic, and boost customer engagement through innovative financial, marketing services, and premier... ...closing deals. Collaborate with internal teams, such as account managers and revenue operations, to ensure both individual and company-...
Temporary work
Local area
Flexible hours
Rewards Network
Durham, NC
12 days ago
Customer Experience Manager
...Description Job Description Description: The Customer Experience Manager leads, develops, and energizes the Customer Service... ..., high customer satisfaction, quality call performance, and an engaged, growing team. If you love developing people, improving systems...
Work at office
Weekend work
JD Service Now
Durham, NC
2 days ago
Business Relationship Manager
...Labcorp is seeking a Business Relationship Manager in either Durham, NC or Indianapolis, IN. Work Schedule This is a full‑time, exempt (salaried) position assigned to a First Shift schedule, with standard business hours from Monday through Friday, 8:00 a.m. to 5:00 p.m...
Full time
Part time
Casual work
Relief
Work at office
Local area
Monday to Friday
Flexible hours
Day shift
3 days per week
LabCorp
Durham, NC
4 days ago
Automotive Sales Manager
...Job Title Franchise Automotive Dealership Sales Manager Job Description We are looking for an automotive Sales Manager who is energetic, passionate, highly motivated and ready to guide an outstanding sales team to success. If you love to win and are fiercely competitive...
Local area
EasyCare (APCO)
Durham, NC
4 days ago
Senior Bid Manager
...Summary: Primary responsibility is to manage, in collaboration with the Dir of Bidding Estimating & Utility Sales, lead the preparation... ...employment and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or...
Contract work
Work experience placement
For subcontractor
Work at office
Strata Clean Energy
Durham, NC
1 day ago
Account Executive - Sales
$150k - $200k
.... Build rapport with potential accounts, explain our service capabilities, and prepare contracts to close sales. Utilize and manage customer relationship management (CRM) system to maintain and track all client and lead information. At City Wide Facility Solutions...
For contractors
Work at office
City Wide Facility Solutions
Durham, NC
17 days ago
DESIGN & COMMUNICATION MANAGER
ABOUT As a Mass Communication Specialist, it’s your job to tell our story. Use your creativity to educate and inform the public about the achievements of Sailors in America’s Navy. Travel the world, document military operations and develop high−profile media campaigns...
Full time
Part time
Local area
Overseas
U.S. Navy
Durham, NC
4 days ago
Call/Contact Center Manager
$75k - $100k
...Piper Companies is seeking an Call/Contact Center Manager to support a growing organization within the insurance and financial services... ...Supervise and coach department leaders, driving performance, engagement, and accountability Act as an operations subject matter expert...
Contract work
Relocation package
3 days per week
Piper Companies
Durham, NC
16 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Engagement Manager. Be the first to apply!