Director of Emergency Services

Director of Emergency Services page is loaded## Director of Emergency Serviceslocations: Baltimore, MDposted on: Posted 6 Days Agojob requisition id: JR100105Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.**About Thomasville Restoration**Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company. To help achieve this goal and support our growth, we are adding a Director of Emergency Services.The Director of Emergency Services leads mitigation operations across a six-state Mid-Atlantic region. This role owns operational execution, team performance, and financial results while ensuring consistent adherence to company standards, systems, and processes.**What You'll Do*** Lead 24/7 EMS operations across a multi-state region, ensuring consistent execution across all markets.* Ensure jobs are completed on time, on budget, and according to company standards.* Drive scheduling discipline to maximize productivity, utilization, and response time.* Oversee equipment inventory, readiness, and deployment across all locations.* Lead operations during CAT events, storms, and high-volume periods.* Partner with HR to handle disciplinary or corrective action plans.* Enforce adherence to the TVR Playbook and disciplined use of KnowHow.* Identify operational inefficiencies and implement scalable process improvements.* Build and develop a high-performing, accountable leadership team.* Own hiring, onboarding, training, and ongoing development programs.* Conduct annual performance reviews and establish clear expectations across all levels.* Own divisional P&L performance, including revenue, cost control, and margin.* Drive initiatives that improve efficiency, capacity, and profitability.* Participate in annual planning and 3-to-4-year strategic initiatives.* Ensure a high level of customer, carrier, and partner satisfaction through strong execution and communication.* Maintain safe, compliant, and scalable operations across all markets.* Maintain strong alignment with all departments, including accounting teams.## **Who You Are*** 8+ years of restoration experience, with a focus in mitigation operations.* Proven leadership managing teams and a multi-location region.* Experience owning or influencing P&L performance.* Strong understanding of job costing, scheduling, and operational efficiency.* Ability to lead in a fast-paced, detail-driven 24/7 environment.* Strong attention to detail with analytical and job auditing skills.* Strong communication, problem-solving, and decision-making abilities.* IICRC certifications preferred, including WRT, ASD, or AMRT, in conjunction with OSHA guidelines.* Experience with DASH, Xactimate, or similar platforms.## Your ImpactThe Director of Emergency Services will lead the execution and performance of Thomasville's mitigation operations across a six-state Mid-Atlantic region. This role will help drive consistent operational standards, strong financial performance, team development, customer satisfaction, and scalable growth across all markets. #J-18808-Ljbffr