Relationship Banker 1 or 2 at Mendocino Branch

Relationship Banker 1 or 2 at Mendocino Branch PLEASE NOTE: This is a full-time, 40 hour per week position for Relationship Banker, reporting to the Mendocino Branch. All Relationship Bankers must successfully complete Savings Bank’s eight-week in-house training program upon hire. Some travel to Ukiah is required during training and transportation is not provided. The application closing date is 06/08/2026. LEVEL ONE Job Title: Relationship Banker 1 Reports To: Branch Manager FLSA Status: Non-exempt, hourly Salary Grade: 13 Starting Range*: $20.13 - $24.86 DOE *Our starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. SUMMARY Are you a motivated and high performing individual who has strong customer service and organizational skills, and a desire to work at a local business dedicated to meeting the financial needs of its customers, validating the investment of its shareholders, and investing its time, money, and expertise to support worthy causes throughout Lake and Mendocino Counties? Savings Bank of Mendocino County has proudly been serving the needs of our communities since 1903 and is seeking a qualified professional for the role of Relationship Banker 1 in one of our branches. With a focus on building and sustaining customer relationships, this position involves providing customer service excellence, accurate cash‑handling, transaction processing, opening new accounts, promoting products and services, and other operational tasks. ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Adheres to the Bank’s Principles & Professional Standards. Provides referrals to designated specialists in Lending, Merchant Services, and Investments. Performs all types of routine banking transactions, including basic new accounts. Maintains a strong understanding of products, services, technology, and operational procedures. Builds relationships with customers by conducting service calls, offering promotions, etc. Serves as back‑up coverage at other branches (including Video Banking) as needed. Customer Focus : Provides service excellence to internal and external customers. Responds to customer needs in a timely, professional, helpful, and courteous manner, regardless of client attitude. Shows customers that their perspectives are valued. Strives to meet service standards in all circumstances. Initiative : Deals with situations and issues proactively and persistently, seizing opportunities to go above and beyond. Attention to Detail : Works in a conscientious, consistent, and thorough manner. Creativity & Innovation : Shares ideas, new approaches and possible solutions. Collaboration : Recognizes, values, and leverages the unique perspectives, experiences, and talents of every individual; promoting fairness and belonging throughout the organization. MINIMUM QUALIFICATIONS High School Diploma or General Education Degree (GED) One year of experience in customer service 6 months of experience with cash‑handling Experience with Windows‑based computers PREFERENCES Experience with Microsoft Office Suite Previous experience in banking, including New Accounts LEVEL TWO Job Title: Relationship Banker 2 Reports To: Branch Manager FLSA Status: Non-exempt, hourly Salary Grade: 15 Starting Range*: $22.19 - $27.42 DOE *Our starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. SUMMARY Are you a motivated and high performing individual who has strong customer service and organizational skills, and a desire to work at a local business dedicated to meeting the financial needs of its customers, validating the investment of its shareholders, and investing its time, money, and expertise to support our communities throughout Lake and Mendocino Counties? Savings Bank of Mendocino County has proudly been serving the needs of our communities since 1903 and is seeking a qualified professional for the role of Relationship Banker 2 in one of our branches. With a focus on building and sustaining customer relationships, this position involves providing customer service excellence, accurate cash‑handling, transaction processing, opening new accounts, promoting products and services, and other operational tasks. Relationship Bankers excel at identifying the customers’ needs and the best product or service that will meet those needs. ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Adheres to the Bank’s Principles & Professional Standards. Proactively engages and educates customers on our full range of products and services based on their individual needs, utilizing our relationship building techniques (ENGAGE). Provides referrals to designated specialists in Lending, Merchant Services, and Investments. Performs all duties of a Relationship Banker 1 accurately, efficiently, and independently. Processes a wide range of banking transactions, including new accounts, with limited supervision. Demonstrates advanced knowledge of products, services, technology, and operational procedures. Enhances relationships with customers by conducting service calls, recommending products, offering promotions, etc. Mentors and shares knowledge with coworkers within the scope of the position. Serves as back‑up coverage at other branches (including Video Banking) as needed. Customer Focus : Provides service excellence to internal and external customers. Responds to customer needs in a timely, professional, helpful, and courteous manner, regardless of client attitude. Shows customers that their perspectives are valued. Strives to meet service standards in all circumstances. Fostering Communication : Listens and communicates openly, honestly, and respectfully with different audiences, promoting dialogue, and building consensus. Initiative : Deals with situations and issues proactively and persistently, seizing opportunities to go above and beyond. Attention to Detail : Works in a conscientious, consistent, and thorough manner. Fraud Detection & Control : Employs appropriate techniques and procedures for identifying, reporting, and preventing fraud. Creativity & Innovation : Shares ideas, new approaches and possible solutions. Product & Technical Knowledge : Understands the products and services provided. Time Management : Organizes and prioritizes tasks to maximize efficiency. Collaboration : Recognizes, values, and leverages the unique perspectives, experiences, and talents of every individual; promoting cross‑cultural understanding, fairness and belonging throughout the organization. Career Development and Coaching : Shares knowledge with other employees, mentors others on how to perform work tasks, and directs people to the appropriate source for further information. MINIMUM QUALIFICATIONS High School Diploma or General Education Degree (GED) One year of experience in a Relationship Banker or equivalent position at a financial institution One year of experience opening new accounts Experience with Windows‑based computers and Microsoft Office Suite PREFERENCES Experience with Horizon Core Banking Platform POSITION BENEFITS Competitive, market‑based pay Comprehensive insurance benefits package including medical, dental, vision and more 401(k) plan with maximum 6% employer match Profit Sharing plan Generous paid time off plans Employee Health and Wellness program Community volunteer opportunities Career development and training opportunities EQUAL EMPLOYMENT OPPORTUNITY Savings Bank of Mendocino County is an Equal Opportunity Employer and employment selections are based on merit, qualifications, and abilities. Savings Bank of Mendocino County will consider all qualified applicants for employment and does not discriminate in employment opportunities or practices on the basis of: age, race, religion, color, sex, national origin, sexual orientation, gender identity, protected veteran, disability, or any other status protected by law. PHYSICAL & MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee must possess the ability to read, write, perform basic math functions, understand basic communication and instructions, carry out instructions, complete basic problem‑solving and analyzing of information, and make independent decisions within scope of responsibility. A post‑offer physical is not required for this position. #J-18808-Ljbffr Savings Bank of Mendocino County