Customer Service Representative

$19 - $22 per hour

Rubber-Inc

Position Overview

Now Hiring: Customer Service Representative
Full-Time | Flexible Schedule (8:00 AM - 5:00 PM)
Location: Romeoville, Illinois
Compensation: $19.00-$22.00 per hour

About
Rubber Inc. has been serving customers since 1939 as a trusted distributor for the automotive, commercial, and industrial sectors. With operations across Illinois, Wisconsin, Missouri, and North Carolina, the company is committed to delivering quality products, dependable service, and strong customer relationships.

Our customer service and sales teams work collaboratively to provide responsive support and tailored solutions while maintaining a people-focused culture for both employees and customers.

Position Overview
We are currently seeking a Customer Service Representative to join our Romeoville team. This role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment where communication and organization are essential.

As a primary point of contact for customers and internal departments, this position plays a key role in ensuring a positive customer experience across phone, email, chat, and in-person interactions.

What We Offer

Competitive hourly compensation
Benefits package
Opportunities for career growth and advancement
Supportive and team-oriented workplace environment

Key Responsibilities

Respond to customer inquiries professionally and efficiently
Process customer orders accurately through phone and email communication
Assist with resolving customer concerns in a timely and customer-focused manner
Maintain knowledge of company products and services to provide accurate support
Document customer interactions and follow up when necessary
Collaborate with internal teams to improve service and customer satisfaction
Build strong customer relationships through clear communication and responsiveness
Ensure orders are entered accurately and fulfilled on schedule
Manage multiple tasks and priorities in a fast-paced environment
Utilize CRM systems and customer service software effectively
Follow company procedures, policies, and ethical standards

Preferred Qualifications

Minimum of 3 years of customer service or related experience preferred
Experience using CRM platforms such as HubSpot or similar systems preferred
Comfortable handling a high volume of inbound calls and customer interactions
Strong communication and interpersonal skills
Excellent problem-solving abilities and attention to detail
Ability to multitask, prioritize responsibilities, and manage time effectively
Bilingual in Spanish preferred

Apply Today
If you enjoy supporting customers and thrive in a collaborative, fast-moving environment, we encourage you to apply and learn more about joining the Rubber Inc. team.

Pay Range

USD $19.00 - USD $22.00 /Hr.

Apply

Vacancy posted 22 hours ago

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