Field Service Technician

Overview Astrophysics Inc. is a global leader in X-Ray security inspection systems, dedicated since 2002 to making the world safer through advanced screening technology. Our systems protect critical infrastructure in over 150 countries, serving airports, government buildings, military bases, and more. We currently have an immediate full-time position opening for a Field Service Technician to be based remotely, located in or near New York, NY. Responsibilities Perform on-site installation, and preventative and corrective maintenance of Astrophysics products at customer locations. Test faulty equipment to diagnose malfunctions and replace defective parts as needed. Complete all necessary service documentation, including reports, radiation surveys, parts requisitions, and expense reports. Input and maintain all data in the service databases (including Astrophysics proprietary software and apps), ensuring timely and accurate completion. Review machine and customer information prior to arriving on-site, and prepare the necessary equipment, parts, and documentation in advance. Update the customer and Astrophysics service headquarters on progress and status of the service call. Deliver the customer package, including warranty, customer survey, and copies of all relevant reports. Ensure an outstanding customer service experience. Promote the sale of extended warranty service contracts and repeat x-ray purchases. Provide operator and/or technical training. Provide technical phone support and documentation as needed. Provide support for custom product installations, upgrades, and special projects as required. Education and Experience Associate’s or Bachelor’s Degree in Electronics, Computer Engineering, or related field. 2-7 years technical support or field service experience. Excellent analytical, problem-solving and troubleshooting ability. Excellent customer service skills. Professional appearance, demeanor and attitude. Ability to consistently travel to various work sites. Fluent in both written and verbal English. Benefits Excellent medical, dental and vision benefits 401K plan with 4% employer match 11 paid holidays, 10 PTO days Equal Opportunity Employer Astrophysics Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. For accommodation requests, please contact Human Resources. #J-18808-Ljbffr Astrophysics Inc