IT Field Support Technician

Facility CoxHealth South: 3801 S National Ave, Springfield, Missouri, 65807 Department 1705 IT End User Work Schedule 40 hours per week, Day Shift (United States of America) Job Description The IT Field Support Technician provides technical support for end‑user hardware and software needs, including project‑based support onsite. The position provides routine technical support and maintenance for desktop, laptop, telephony, and network systems, including hardware, application software, operating systems, and connectivity. In addition, the role is responsible for troubleshooting issues, documenting resolution, and repairing or replacing defective equipment. Responsibilities include conducting knowledge transfer forums to identify and resolve problems and contributing to all phases of support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues. Qualifications Preferred: Associate degree in healthcare information technology, Computer Science, Information Technology, or related field. Required: Minimum of 1–3 years healthcare or IT‑related work experience OR Associate degree in healthcare information technology, Computer Science, Information Technology, or related field. Skills: Knowledge of computer hardware, exceptional written and oral communication skills, exceptional interpersonal skills, understanding of TCP/IP‑based networking, and ability to work well with minimal supervision while showing clear direction and initiative. Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week) #J-18808-Ljbffr