Telephone Operator

Telephone Operator

Major duties may include:

• Provides information of a routine nature, and receives and directs callers to the appropriate area.
• Provides general telephone and visitor referral services.
• Operates telephone system to receive incoming and outgoing calls utilizing complex computerized equipment and telecommunications software.
• Set up, monitors, and sends confirmations for bridge-line conference calls.
• Modifies and maintains operation manuals, reference books, and/or instructions associated with programs and systems used in the Telecommunications unit.
• Performs work related to maintaining, listing, and monitoring telephone files.
• Furnishes information to customers concerning telephone extensions, organizational functions, and staff information.

Work Schedule: Rotating shifts shifts; including weekends and holidays

Position Description/PD#: Telephone Operator/ PD08328A

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

Working Environment: The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meetings and training rooms, or libraries. The work area is adequately lit, heated, and ventilated.

Physical Demands: The work is sedentary. The employee sits comfortably to do the work but may involve some standing and walking around adjusting equipment or consulting directories and manuals. No special physical demands are required to perform the work.