Junior Account Manager

Hiring a Junior Account Manager in Loves Park, IL! Joining a small, family-owned manufacturing company that specializes in water dispensing appliances, this hybrid Junior Account Manager role focuses on account management and day-to-day business support. You will manage customer accounts while supporting sales, operations, and administrative activities, gaining exposure to customers, internal teams, and core business operations. This opportunity is ideal for someone early in their career who wants to build customer-facing experience, develop strong business skills, and understand how different parts of a company work together. Job Description This Junior Account Manager role offers a hybrid position focused on account management and day-to-day business support within a small, family-owned manufacturing company that specializes in water dispensing appliances. You will manage customer accounts while supporting sales, operations, and administrative activities, gaining exposure to customers, internal teams, and core business operations. This opportunity is ideal for someone early in their career who wants to build customer-facing experience, develop strong business skills, and understand how different parts of a company work together. Responsibilities Serve as a main point of contact for assigned customer accounts and provide responsive, professional support. Respond to customer questions related to orders, products, and general support, ensuring timely and accurate information. Coordinate internally with sales, operations, and finance teams to help resolve customer issues and keep customers informed. Maintain accurate customer information, pricing, and documentation in company systems. Build and nurture positive, long‑term relationships with customers through consistent, high‑quality service. Assist with order entry and order processing, ensuring accuracy and completeness of information. Support invoicing activities and perform basic administrative tasks as needed. Assist with internal tracking, reports, and system updates to support business operations. Help coordinate shipments, schedules, and follow‑ups to ensure on‑time delivery and customer satisfaction. Provide backup support to teammates during busy periods to help keep operations running smoothly. Assist with special projects and process improvement initiatives to enhance efficiency and customer experience. Work closely with sales, operations, and finance teams to support cross‑functional collaboration. Step in where needed to help keep the office running smoothly and support day‑to‑day operations. Remain flexible and open to learning new tasks as priorities change and the business evolves. Qualifications 0–3 years of experience in customer service, account support, administrative support, sales support, order processing, or a related role. Strong organizational skills with excellent attention to detail. Customer service oriented mindset with a focus on responsiveness and relationship building. Familiarity with Microsoft Office, including Word and Excel, and comfort working with basic computer systems. Good typing skills and speed to support data entry, order entry, and documentation tasks. Excellent verbal communication skills for interacting with customers and internal teams. Previous customer service experience in a business or office environment. Experience in a manufacturing environment is desirable and considered a plus. Background in sales, account management, sales support, data entry, order entry, or administrative support is beneficial. Work Environment You will work on‑site in a clean, climate‑controlled facility with a stable schedule, typically Monday through Friday from 8:00 a.m. to 4:30 p.m. You will work closely with a collaborative, close‑knit team and use Microsoft Office and basic computer systems as part of your daily responsibilities. The environment emphasizes teamwork, visible contribution, and exposure to multiple aspects of the business, including technical, operational, and customer‑facing activities. Job Type & Location This is a Contract to Hire position based out of Loves Park, IL. Pay and Benefits The pay range for this position is $17.00 – $22.00 per hour. Benefits Medical, dental and vision coverage Critical illness, accident and hospital coverage 401(k) retirement plan – pre‑tax and Roth contributions available Life insurance (voluntary life and AD&D for employee and dependents) Short‑ and long‑term disability coverage Health Spending Account (HSA) Transportation benefits Employee Assistance Program Paid time off/leave (PTO, vacation or sick leave) Application Deadline This position is anticipated to close on June 19, 2026. Equal Employment Opportunity The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr