Scientist II, Field Applications Bioinformatics Support

PacBio (NASDAQ: PACB) is a premier life science technology company that designs, develops, and manufactures advanced sequencing solutions to help scientists and clinical researchers resolve genetically complex problems. Our mission is to enable the promise of genomics to better human health. Genomics is core to all biological processes, and our advanced genomics tools provide scientists and clinical researchers the insights to better understand biology and health. We are looking for an experienced bioinformatics support scientist with a strong customer focus to enable and support data analysis for our customers and collaborators. In this role, the candidate will train customers for PacBio data analysis, support customers pre‑ and post‑sales, perform data analysis, and function as a link between customers and PacBio. The role is a hybrid field‑based position, requires regular travel (up to 20%), and expects the employee to spend approximately 10% of the time at PacBio’s headquarters in Menlo Park. Essential Duties and Responsibilities Assist and enable customers and collaborators to ensure successful use of PacBio data analysis software. Train customers on PacBio HiFi sequencing data characteristics and analysis tools, including SMRT Link software. Be the primary contact for customers to understand their sequencing data. Ensure timely bioinformatics and software assistance in response to customer inquiries. Support sales in conducting scientific presentations, technical discussions, and customer meetings. Work closely with application specialists, sales, service engineers, and technical support. Provide customer feedback to product marketing and software development. Support roll‑out of new software and assist with software installations. Work with customers and internal teams (FAS, service engineers, tech support) to prepare new instrument installations. Required Qualifications MSc/PhD in life sciences (molecular biology, biochemistry), bioinformatics, or related field. 2+ years’ experience in bioinformatics, data management or tech support, ideally in life sciences industry. Well‑experienced with high throughput DNA sequencing data analyses and pipelines. Knowledge of state-of-the-art sequence analysis tools and workflows, such as sequence alignment, variant calling, de novo assembly, genome visualization, transcript mapping. Understanding of Unix systems administration, networking, and large-scale compute hardware. Experience with bash scripting, Python, and R. Excellent troubleshooting capabilities, and experience with good practice in customer support. Track record of conducting scientific presentations in person and virtually to internal and external audiences. Excellent verbal, written, and interpersonal communication skills. Strong time management, organizational and planning skills. Great cross‑functional team player. Customer‑focused mindset with the empathy to understand different levels of customers. Good networking and customer relationship building skills. Ability to work in a fast paced and growing commercial environment. Preferred Experience Experience with PacBio data and tools. Experience with WDL/snakemake/nextflow. Previous work with CRM platforms is a plus, in particular Salesforce. Proven ability and motivation to work independently, i.e., in a home office‑based position. Wet lab experience and basic knowledge of DNA sequencing instruments and library preparation protocols is a plus. Salary Range: $112,000.00 - $168,000.00 All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation. #J-18808-Ljbffr