Home Care Operations Virtual Assistant - PH

Home Care Operations Virtual Assistant - PH SallySupport is a remote staffing company dedicated to helping home care agencies across the United States and Canada build stronger, more efficient teams through embedded remote professionals. We recruit, thoroughly vet, train, and support exceptional talent who integrate seamlessly into our clients' operations as an extension of their existing teams. From administrative support and scheduling to bookkeeping, HR, executive assistance, and operational roles, SallySupport delivers reliable professionals backed by structured onboarding, ongoing performance support, and a commitment to long-term client success. Job Description This is a remote position. Job Description SallySupport is looking for a highly organised, proactive, and compassionate Home Care Operations Virtual Assistant to support a growing U.S.-based home care organisation. This role involves supporting daily scheduling operations, caregiver coordination, client communication, compliance tracking, and administrative processes. Key Responsibilities: Monitor daily and upcoming caregiver schedules for gaps, conflicts, and potential issues. Maintain accurate caregiver availability and scheduling information in AxisCare or Wellsky. Monitor missed clock-ins, late arrivals, and scheduling alerts, escalating urgent matters appropriately. Assist with caregiver shift confirmations and scheduling coordination. Conduct routine caregiver check-ins and follow-ups. Communicate with caregivers regarding availability, upcoming shifts, and documentation requirements. Assist with coordinating caregiver and client introductions. Respond professionally to routine caregiver, client, and family enquiries. Maintain accurate caregiver and client documentation. Monitor compliance trackers and flag missing or expired documents. Support caregiver onboarding and administrative processes. Prepare daily and weekly operational updates and reports. Maintain organised records, spreadsheets, and internal tracking systems. Follow up on outstanding operational tasks to ensure timely completion. Support process improvements and additional operational projects as required. Working Hours: Full-time, remote position aligned with U.S. Pacific Time. Initial working hours will align with core weekday business hours Requirements Requirements Excellent written and spoken English. Strong organisational skills and exceptional attention to detail. Previous experience in administration, scheduling, operations support, or customer service. Excellent communication and interpersonal skills. Confidence communicating professionally via phone, email, and messaging platforms. Ability to manage multiple priorities in a fast-paced environment. Strong administrative, documentation, and data-entry skills. Proactive problem-solving skills and the ability to follow through on tasks. Ability to remain calm and professional when handling urgent situations. Compassionate and empathetic approach to communicating with caregivers, clients, and families. Ability to handle sensitive and confidential information responsibly. Proficiency in Microsoft Office, Google Workspace, and online business systems. Willingness to learn home care operations, scheduling processes, and compliance requirements. Availability to work U.S. Pacific Time business hours, with flexibility as operational needs change. Preferred Experience: Previous experience in home care operations or healthcare administration. Experience in caregiver scheduling or workforce coordination. Experience supporting U.S.-based businesses remotely. Familiarity with AxisCare or similar home care management software. Experience in HR administration, caregiver onboarding, or compliance tracking. Experience preparing operational reports, spreadsheets, or KPI summaries. #J-18808-Ljbffr SallySupport