Automotive Service Advisor

Sun Auto Tire & Service – Turn Great Customer Service Into a High-Impact Career. If you enjoy helping people, building trust with customers, and working in a fast-paced environment, the Sales & Service Advisor role at Sun Auto Tire & Service offers an opportunity to grow your career while making a real impact every day. Overview Sun Auto Tire & Service is a nationwide leader in automotive services, committed to integrity, excellence, and developing our people from coast to coast. What You’ll Do Promptly greet customers in a professional and courteous manner both in person and on the telephone. Listen to and thoroughly document customers’ concerns; inspect vehicle and refer to service history to identify and verify service needs. Recommend services, parts, and accessories, and clearly communicate any additional recommendations from the Automotive Technician. Provide customers with an accurate quote that includes cost and time of completion for approved services. Follow proper procedures when cashing out a customer’s ticket, including a review of the completed multi‑point inspection and explanation of warranties. Conduct post‑repair and declined‑services follow‑up calls to ensure customer satisfaction. Track all new returns, core returns and warranty parts for individual customers. Other duties as assigned. Compensation & Benefits $16.00/Hr – $20.00/Hr plus uncapped commission. Benefits include closed Sundays, competitive bi‑weekly pay, tuition reimbursement, paid vacation and sick time, 6 paid holidays, medical, dental, vision insurance, life insurance (company paid), 401(k) retirement savings plan with company match, discounted services on personal and immediate family vehicles, and opportunities for advancement. Qualifications High School Diploma or equivalent. Must be at least 18 years of age. Prior experience as a Service Advisor is highly preferred but not required. Professional appearance and proven ability to work in a process‑driven environment. Possesses a valid driver’s license. Ability to work a minimum of five days, including Saturday. Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr