Front Desk Agent

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive. Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service! Responsibilities Provide exceptional customer service, creating a positive first impression for guests Efficiently handle guest check‑ins and check‑outs, ensuring accuracy and efficiency Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy Assist guests with recommendations and information about local attractions, dining options, and hotel amenities Collaborate with other departments to ensure seamless guest experiences Maintain a clean and organized front desk area Handle cash and credit card transactions accurately Demonstrate a strong attention to detail and a proactive approach to guest satisfaction Qualifications Previous experience in a customer service role, preferably in a hotel or hospitality environment Excellent communication and interpersonal skills Previous cash handling experience required Strong problem‑solving abilities and the ability to remain calm under pressure Proficiency in computer systems and knowledge of hotel property management software Outstanding organizational and multitasking skills Availability to work flexible schedules, including evenings, weekends, and holidays High School diploma or equivalent Benefits Discounted Stays at Hyatt Hotels – Travel and stay with ease using exclusive employee rates. Complimentary Meals – Enjoy free meals during your shift in our on‑site cafeteria. Employee Recognition Programs – We celebrate your contributions and milestones regularly. Referral Bonuses – Help us grow our team and earn bonuses for successful hires. Employee Assistance Program (EAP) – Free, confidential support for personal or work‑related concerns. Union Benefits (offered through the Union) Health & Wellness Coverage - Medical, dental, and vision insurance provided through the Union. The company subsidizes these benefits, and once the Union’s required work hours are met, your monthly premiums are fully covered. Life Insurance - Coverage is provided through the Union to offer peace of mind and financial support for you and your loved ones. Paid Time Off - Vacation & Sick time hours Sick Leave - Union‑provided sick time ensures you can care for your health when it matters most. 401(k) Retirement Plan - A Union-sponsored 401(k) is available to help you save for the future with confidence. Equal Opportunity Employer. All qualified applicants will receive consideration for employment, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. Background checks are required. We participate in E‑Verify. This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location. #J-18808-Ljbffr Hyatt Hotels Corporation