Lead Advisor, Operator Communications

How We Work At Chick-fil-A Chick-fil-A, Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first. Our Flexible Future Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. Overview This role sits within Corporate Communications, which partners across the Chick-fil-A organization to execute effective, compelling internal communications that build culture, drive change and support business goals. The team delivers strategic messages across a variety of digital, video and print platforms to inspire, educate and equip Chick-fil-A Operators and Support Center Staff. Additional Function-specific duties: Specifically, this individual will focus on consulting and collaborating with a set of business leaders within several sub-departments of Chick-fil-A’s Field Operations and Restaurant Development organizations to create and execute communications strategies and tactics in support of Operators and Restaurants. Responsibilities will include introducing new programs and solutions to Restaurants; creative storytelling to build understanding and trust; consulting to communications best practices with partners, and sharing business strategy and vision with internal audiences. Additionally, the selected communicator will provide communications support for company-wide cultural events for Chick-fil-A, Inc., including logistics, what to expect, and providing access to key replays and resources. To be successful in this role, the communicator must be resourceful, collaborative and able to quickly learn the business, its audiences and their needs. Responsibilities Business partner: Provide leadership and strategic business thinking around key strategies and initiatives, connecting communications to enterprise strategies. Communications consulting: Build understanding of assigned teams and initiatives to effectively create communications plans, then execute tactics to help business partners and Operators achieve their goals. Project management/agency oversight: Create and execute major deadline-driven communications initiatives, on budget and on time, using appropriate combinations of vendors, contractors, agencies and in-house services. Relationship builder: Establish and maintain strong, ongoing relationships with Corporate Communications team, key business partners and Operators. Audience: Understand Operator and Restaurant needs to tailor communications in the appropriate manner. Quarterly Restaurant visits are required with reporting and applying key takeaways to work initiatives a must. Continuous improvement: Constant desire to learn how to improve work and translate communications into the fast-paced, rapidly growing Chick-fil-A business. Required Qualifications (Knowledge, Skills, & Abilities) Excellent written, oral and interpersonal communication skills Excellent written, oral and interpersonal communication skills. Creative storytelling- ability to develop innovative and engaging content and communications. Strategic communications planning and project management. Technological proficiency- experience with communications platforms and content management systems Analytical skills- capacity to gather, analyze, and interpret data to measure effectiveness Track record as a communicator who thrives on managing a variety of initiatives concurrently and on deadline Self-starter able to work independently or in a group, adapt to shifting priorities, and who enjoys creating and implementing new initiatives Preferred Qualifications (Knowledge, Skills, & Abilities) Understanding of franchised and/or highly matrixed organizations Experience in quick service, food and beverage or hospitality industries Ability to communicate in Spanish is valued Required Years of Experience 3 Preferred Years of Experience 6 Travel Requirements 10% Required Level of Education Bachelor's degree or equivalent experience Preferred Level of Education Bachelor's Degree Required Major/Concentration Communications or related field Preferred Major/Concentration Mass Communications, Public Relations, Journalism, English, Marketing or Business Relocation Assistance Provided No #J-18808-Ljbffr Chick-fil-A Plainfield, Indiana