Front Desk Supervisor

PRIMARY CARE PRACTICE & URGENT CARE IN PLANTATION, PEMBROKE PINES, DAVIE, WESTON, MARGATE, DANIA BEACH AND FT.LAUDERDALE, FL AssociatesMD was founded in 2007 with the flagship location in Davie, Florida. AssociatesMD is dedicated to providing comprehensive and compassionate medical care that caters to the unique needs of each individual. With a team of experienced healthcare professionals, cutting‑edge technology, and a patient‑centered approach, AssociatesMD strives to ensure that each patient receives the highest quality medical services. We offer a wide range of medical services designed to address various healthcare needs, from routine check‑ups and preventive care to specialized consultations in cardiology and nutrition. Our patient‑centered approach ensures that each patient is actively involved in their healthcare decisions and that AssociatesMD works collaboratively to develop personalized treatment plans. At AssociatesMD, the patient’s comfort, well‑being, and trust are our top priorities. We believe in building strong clinician‑patient relationships based on open communication and mutual respect. Our friendly staff are here to answer questions, address concerns, and provide support throughout the patient’s healthcare journey. The Opportunity Are you a natural leader who thrives in the fast‑paced world of clinical operations? We are looking for a Front Desk Supervisor who is more than just an administrator—we’re looking for a "Leader of Patient Experience." In this pivotal role, you will bridge the gap between front‑office precision and back‑office clinical excellence. You won’t just be monitoring schedules; you’ll be optimizing the heartbeat of our clinic, mentoring a high‑performing team of Patient Access Representatives, and ensuring every patient receives seamless, world‑class care. Why You’ll Love Leading Here Operational Ownership: You have the autonomy to refine workflows, reduce wait times, and solve complex scheduling puzzles. Mentorship & Influence: You’ll be the "Subject Matter Expert" for our front desk team, shaping the careers of front‑desk staff. Strategic Impact: Beyond daily tasks, you’ll drive value‑based initiatives (HCC, HEDIS) that define the future of our healthcare model. Professional Growth: We value ambition. This is a high‑visibility role reporting to the Practice Manager, designed for someone ready to level up their career in health services administration. What You’ll Do Architect the Patient Journey: Oversee the entire front‑end "Patient Access" ecosystem—from flawless insurance verification to the perfect check‑out experience. Command Clinical Flow: Monitor ancillary services and MA performance, ensuring that vitals, medical history, and EMR documentation are handled with clinical precision. Master the EMR: Act as the go‑to expert for EMR templates and task completion, ensuring our "digital paper trail" is audit‑ready and accurate. Solve Problems in Real‑Time: Serve as the escalation point for patient concerns, turning challenging interactions into wins through diplomacy and tact. Optimize Staffing: Manage daily staffing levels like a pro, ensuring we are always powered up to meet patient demand without burning out the team. Who You Are Experienced: You have 3–5 years of medical office management experience and a deep understanding of Medical Assistant workflows. Knowledgeable: You speak the language of CPT/ICD‑10 codes, HIPAA, and managed care guidelines. A "People Person" with Grit: You remain calm under pressure, can de‑escalate a busy waiting room, and know how to motivate a diverse team. Tech‑Savvy: You are proficient in EMR/EHR platforms and the Microsoft Office suite. Educated: You hold a High School diploma (required), though a Bachelor’s in Health Services or Business Administration is highly preferred. The Essentials Physicality: Ability to remain mobile to supervise clinical areas and sit for extended administrative sessions. Flexibility: While we stick to a schedule, you’re the type of leader who is willing to step in when the clinic needs you most. The Reward: Competitive compensation, a fast‑paced but supportive environment, and the chance to be a key player in a growing healthcare organization. Ready to Lead? If you’re a problem‑solver who believes that "good enough" isn't good enough for our patients, we want to meet you. Job Type: Full‑time 401(k) Health insurance Health savings account Paid time off Vision insurance The pay range for this role is: 47,060.27 - 55,000 USD per year (Plantation) #J-18808-Ljbffr