Service Desk Analyst

Service Desk Analyst

Our client is looking for a Service Desk Analyst to join their IT support team and provide responsive, customer-focused technical support to internal end users across multiple locations. This is a great opportunity for someone who enjoys troubleshooting, thrives in a fast-paced support environment, and can balance strong technical skills with a helpful, customer-service-oriented approach.

Location: Phoenix, AZ 85050 – Onsite 4 days per week

Compensation: This job is expected to pay about $22–26/hr W2, depending on experience

Contract: 6–12+ months

No Visa Sponsorship Available for this role

What You'll Do:

• Provide high-volume technical support to internal end users through phone, email, chat, and a ticketing system, handling 40–50+ calls per day.
• Troubleshoot and resolve hardware, software, operating system, connectivity, password, mobile device, and other end-user technology issues.
• Support technologies including PCs, handheld devices, switches, routers, hotspots, scanners, virtual machines, and software installations.
• Manage technical support tickets that may involve multiple issues within a single interaction, documenting and working through each issue to resolution.
• Locate and utilize knowledge articles and available resources to quickly troubleshoot issues while providing a positive and professional customer experience.

What Gets You the Job:

• Previous Service Desk, Help Desk, or technical call center experience in a high-volume environment handling 40+ calls per day is required.
• Hands-on experience supporting PC hardware, computer operating systems, software, mobile devices, password resets, networking equipment, scanners, virtual machines, and related end-user technologies.
• Experience with ServiceNow or a similar IT ticketing system; ServiceNow experience is highly preferred.
• Strong customer service, communication, troubleshooting, and multitasking skills with the ability to quickly learn new technologies and processes.
• Bachelor's degree or currently pursuing a bachelor's degree is highly preferred.

If you're a customer-focused IT support professional who enjoys solving technical problems in a fast-paced environment, we'd love to hear from you. Apply today!

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