Technology Support Analyst

The Opportunity We are seeking a Technology Support Analyst to join our Firm. This individual will provide technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone, and security systems. This role will provide a high level of customer service, accurate reporting, and work with other local technology professionals as well as the Firm's central resources in White Plains. Technology Support Analysts work under the direction of the Senior Technology Support Analyst, Technology Support Supervisor, and Technology Manager. The position is on‑site at One Manhattan West Office in NYC. Hours are Monday‑Friday, 2:00 pm‑10:00 pm or Monday‑Thursday 9 pm‑5 am and Saturday 12 am‑8 am. The Firm will not sponsor applicants for work visas for this position. Responsibilities Respond to local and central telephone helpline, support tickets and e‑mails, assess problems, offer assistance, log all calls into the call logging systems and resolve or escalate as appropriate. Provide application support for both local installations and Citrix‑based applications. Assemble, install, configure, test, image, troubleshoot and repair hardware and peripherals, including computers, printers, scanners, mobile phones, Wi‑Fi devices, audio visual equipment and software. Manage reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required. Assist with technology allowance purchases for attorneys. Provide support, troubleshooting and repair for laptops and desktops. Assist with remote site access. Assist with Firm audio visual set‑up requirements. Assist with off‑site technology set‑ups as required. Maintain data room components, data closets and troubleshoot networking issues in conjunction with the Technology Manager/Supervisor. Support personnel adds, moves and changes. Service, document and provide loaner equipment in accordance with Firm policies. Maintain accurate inventory records. Establish and maintain effective working relationships with clients, attorneys and business services professionals. Ensure the security of the Firm’s systems by understanding risks and ensuring best practices are followed. Help maintain Firm policies and procedures in relation to computer technology. Provide basic induction training on technology systems, mobile device usage and basic software usage. Provide software training based on modules created by the global training department. Maintain a consistent and high level of customer service. Demonstrate effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others. Perform frequent physical exertion including walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds occasionally. Manage Firm resources responsibly. Comply with and understand Firm operation, policies and procedures. Perform other related duties as assigned. Qualifications Working knowledge of Microsoft Office Suite, Citrix, PC and Mac environments, eDocs DM, Blackberry and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, and Windows and Mac operating systems. Ability to apply logic, reasoning, analysis and interpretation skills to resolve problems. Ability to maintain continuous concentration, alertness and attention to detail. Basic understanding of hardware and software used for building security systems. Strong customer service skills. Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint) with the ability to learn new software and operating systems. Demonstrate effective interpersonal and communication skills, both verbally and in writing. Ability to handle multiple projects and shifting priorities. Ability to handle sensitive matters and maintain confidentiality. Ability to organize and prioritize work. Ability to work well in a demanding and fast‑paced environment. Ability to work well independently as well as within a team. Flexibility to travel. Flexibility to adjust hours and work the hours necessary to meet operating and business needs. Education & Experience High School diploma or equivalent. Minimum of three years of related work experience, inclusive of two years of specialized technical training or an equivalent combination of education and experience; and knowledge of current technology applications, hardware and software. Benefits Competitive salaries and year‑end discretionary bonuses. Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits. Generous paid time off. Paid leave options, including parental. In‑classroom, remote and on‑demand learning and professional development opportunities. Robust well‑being classes and programs. Opportunities to give back and make an impact in local communities. Salary Details $80,000 - $90,000 EEO Statement Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking. #J-18808-Ljbffr