Global Service Delivery Manager I

Please note that this is a fully onsite role based in Manhattan, NY; only candidates local to the NYC metro area will be considered, and relocation is not offered for this position. Job Responsibilities Act as Single Point of Contact (SPOC) for client(s) Responsible for day to day delivery of Service Desk, Security Administration, Deskside, Tech Staffing and/or BPO services Provide leadership, direction and coach/mentor team Implement, monitor and adhere to Best Practices Implement process improvements Manage Scope of Work and Change of Scopes Assist with new launches or new business with client(s) Assist with invoicing Job Requirements Bachelor"s degree or four year equivalent preferred Minimum of 2‑3 years experience working in IT or BPO management role or some combination of 2‑3 years in IT or BPO operations In‑depth understanding of IT or BPO industry dynamics Critical thinking and problem solving skills High tolerance/evolved ability to lead and manage ambiguous situations Excellent relationship skills Superior verbal, written, facility and presentation skills Collaboration and team leadership abilities Effective time and project management skills ITIL Foundations experience a plus (for ITO Service Delivery) Attendance and schedule adherence are requirements of this position Some travel will be required May require additional project‑specific training #J-18808-Ljbffr SupportFinity™