Service Advisor

Priority Honda RoanokeInterested in Joining Lithia & Driveway as a Service Advisor? Let's Stay Connected!We're always interested in hearing from talented individuals who want to build a career in automotive and help us deliver Auto Done Easy for our customers. This evergreen posting is an opportunity to express your interest in future openings across our dealership network. While we may not have an immediate opportunity available, we encourage you to apply and join our talent community for consideration as positions become available.Future Consideration: Service AdvisorPay: The Annual Estimated Earnings Range is $64,500 to $110,000.Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.Why Join Our Team?Join Priority Honda Roanoke and become part of a team that values exceptional customer service, teamwork, and professional growth. As a Service Advisor, you'll be the connection between our customers and service department, helping create a positive experience while building a rewarding career in a fast-paced, customer-focused environment. If you're motivated, personable, and driven to succeed, we'd love to hear from you!What You'll DoAnswer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).Follow the Initial Customer Contact (ICC) process.Greet customers in a friendly and professional manner.Identify, confirm and offer resolution to customer concerns.Communicate with customer what needs to be done, how much it will cost and when service will be complete.Assess customer needs by conducting a vehicle walk around.Attain agreement from customer for service needs.Offer a multi-point inspection.Write accurate repair orders using ADP system.Follow the Interim Customer Contact (ICC2) process.Provide estimates that are accurate and support upfront pricing guarantee.Obtain approval to review findings of multi-point inspection and associated prices.Obtain approval to proceed with Additional Service Requests.Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.Communicate with technicians to gain clear understanding of services required and/or performed.Follow-up with customer during repair/servicing of vehicle so they are aware of status.Follow the Customer Delivery (CD) process.Receive and process cash or credit payment for all services performed.Upon completion of service promptly and professionally deliver vehicle to customer.Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.What You'll BringExceptional customer service and relationship-building skillsStrong communication and active listening abilitiesAbility to thrive in a fast-paced, team-oriented environmentExcellent organizational skills with strong attention to detailA sense of urgency and commitment to delivering an outstanding customer experienceAbility to multitask and effectively manage competing prioritiesBasic computer proficiency and accurate data entry skillsProfessional demeanor with strong problem-solving abilitiesAcceptable driving record and a valid driver's license in your state of residence.Total RewardsThe Annual Estimated Earnings Range is $64,500 to $110,000.This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Commission(s) off: Individual Sales, Individual Gross Profit Bonuses based on: Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate HoursActual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.