Customer Service Representative I

SGS Consulting

Remote

Job Responsibilities:

Order Management
Process product and service orders from sales teams and customers
Maintain accurate customer and contract records
Prepare price quotes and verify pricing, quantities, and terms
Distribute order documentation to appropriate departments
Coordinate with internal teams on order status, shipping dates, pricing, availability, and shortages
Customer Billing &; Accounts Receivable.
Resolve billing issues, AR disputes, credits, and payment terms.
Communicate clearly with customers regarding billing questions.
Sales &; Customer Support.
Provide pricing, availability, formal quotes, and post-sale support.
Support and interact with sales teams and customers on a daily basis.
Provide backup coverage across teams with similar responsibilities.

Skills:

SAP experience preferred (SAP HANA 4 a plus)
AS/400 experience preferred
Experience resolving AR disputes, credits, and understanding payment terms
Advanced Excel skills; frequent usage expected.

Education/Experience:

Bachelor’s degree or 3+ years of relevant experience
Experience with CRM tools, ERP systems, or pricing/quote configuration tools
Proficiency in Microsoft Word, Excel, Outlook, and Access
Strong organizational skills with the ability to manage multiple priorities
Solid problem-solving skills and initiative.

Apply

Vacancy posted more than 2 months ago

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