Customer Service Representative I
SGS Consulting
Job Responsibilities:
- Order Management
- Process product and service orders from sales teams and customers
- Maintain accurate customer and contract records
- Prepare price quotes and verify pricing, quantities, and terms
- Distribute order documentation to appropriate departments
- Coordinate with internal teams on order status, shipping dates, pricing, availability, and shortages
- Customer Billing &; Accounts Receivable.
- Resolve billing issues, AR disputes, credits, and payment terms.
- Communicate clearly with customers regarding billing questions.
- Sales &; Customer Support.
- Provide pricing, availability, formal quotes, and post-sale support.
- Support and interact with sales teams and customers on a daily basis.
- Provide backup coverage across teams with similar responsibilities.
Skills:
- SAP experience preferred (SAP HANA 4 a plus)
- AS/400 experience preferred
- Experience resolving AR disputes, credits, and understanding payment terms
- Advanced Excel skills; frequent usage expected.
Education/Experience:
- Bachelor’s degree or 3+ years of relevant experience
- Experience with CRM tools, ERP systems, or pricing/quote configuration tools
- Proficiency in Microsoft Word, Excel, Outlook, and Access
- Strong organizational skills with the ability to manage multiple priorities
- Solid problem-solving skills and initiative.
Vacancy posted more than 2 months ago
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