Product Manager, Financial Services Smart Apps

Product Manager, Financial Services Smart Apps

Job Category: Product Management

Location: US - Massachusetts - Waltham

Meet Our Team:

Pegasystems develops strategic applications for sales, marketing, service and operations. The cross functional, highly committed, and agile Smart Investigate team is responsible for developing and enhancing the market leading Smart Investigate family of applications, used by the biggest correspondent banks in the world. Up to 90% of global cross-border E&I traffic passes through financial institutions using our solution. The Product Manager role is pivotal to the success of the team and this business-critical product in the market and to our clients.

Please note this role is hybrid to Waltham 3x/week.

Picture Yourself at Pega:

As a Product Manager for Smart Investigate, you will partner with Marketing, Architects, other Product Managers, and management, and work with an exceptional development team to define, deliver and maintain our world class Smart Investigate family of applications in the market. You will leverage your experience in cross-border payment exception resolution and demonstrate clear understanding of how our clients manage this function, along with ongoing research and analysis, and engagement with clients and industry leaders to establish yourself as a leader and help drive our product roadmap and development projects.

What You'll Do at Pega:

• Define and drive product requirements for our Smart Investigate application

• Conduct market research and competitive analysis

• Strongly influence product vision, strategy, and roadmap

• Liaise across organizational functions to assist in bringing the product to market and ensuring sales and client success

Who You Are:

• An experienced enterprise software development Product Manager with a track record of successfully driving innovative solutions

• Knowledgeable in the commercial payment exceptions and cross-border payments domain. You are comfortable positioning recommendations even when that may not be the easy path.

• Experienced with Generative AI productivity tools and self-motivated to seek out new ways to apply AI to your everyday work

• Experienced designing and leading the development of Gen AI powered, or enabled business solutions

• Driven by client success, helping clients understand and leverage our product to their fullest advantage

• Effective communicator

• You enjoy working with development teams to see your expertise drive product delivery, and enabling Sales and Go-to-Market teams build strategies for successful client engagements

• You are self-motivated to continuously learn about your industry and how it is changing

• Bachelor's degree

• 8+ yrs. of industry experience with 4+ years in roles as business analyst, solution analyst or product manager/owner

• 3+ yrs. project leadership roles

What You've Accomplished:

Over your career so far you will have achieved a track record of delivering meaningful outcomes for complex, mission-critical technology or process solutions within operations, solution vendor or consultancy services in the Payments domain. Your experience will reflect accomplishments such as:

• Successfully defining, delivering, or evolving capabilities that support payment completion and optimization within large and highly regulated financial institutions.

• Partnering with operations, compliance, risk, and technology stakeholders to ensure solutions align with regulatory, audit, and client SLA expectations, while remaining scalable and pragmatic.

• Owning a product, process or major capability end to end, from problem discovery and requirements definition through delivery, adoption, and ongoing iteration.

• Engaging directly with end-point actors, operations leaders, technology delivery teams and subject matter experts to validate problems, test solutions, and ensure operationally robust and user-centric solutions deliver measurable value in real-world environments.

• Influencing product vision and roadmap through market research, competitive analysis, and customer insight, and clearly articulating recommendations to internal stakeholders, including senior leadership.

Pega Offers You:

• Gartner and Forrester acclaimed technology leadership across our categories of products in a massive emerging market

• Continuous learning and development opportunities

• An innovative, inclusive, agile, flexible, and fun work environment

• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Additional Information

Base salary range for this role is 113,800 - 176,500 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

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Job ID: 23639

AI in Action - Responsible Use of AI in Recruitment

Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people-not replace them. We may use AI-enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.

All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.

Culture

At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance

For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations

If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.