Mental Health Program Manager

The Position

This recruitment may close at any time, qualified candidates are encouraged to apply immediately. The Contra Costa Health Services Behavioral Health Division, in partnership with consumers, families, staff and community-based agencies, provides welcoming and integrated services for mental health, substance abuse, and other needs that promote wellness, recovery, and resiliency while respecting the complexity and diversity of the people we serve. Behavioral Health is currently recruiting to fill three Mental Health Program Manager positions. Mental Health Program Managers plan, organize and manage mental health services; coordinate services with other agencies providing health and social services to the client population; supervise staff; and perform other related duties.

The first position is within our Housing Services and Continuum Development program which is responsible for administrative operations for the Housing Support Services team and development and maintenance of new and existing behavioral health capital resources. Administrative activities include overall responsibility for contract management for housing resources including locked, unlocked and supportive housing resources, state and federal infrastructure grant seeking and management, as well as division-wide project coordination for facility maintenance and capital project development. Responsibilities include coordination with internal and external stakeholders regarding the development of new housing and facility resources, oversee contract management staff, lead grant writing and grant management activities made available from the State and Federal government, manage and support housing services administrative activities and revenue management, provide subject matter expertise and oversight with regard to programs under the Behavioral Health Service Act Housing Component and ensure successful execution of stakeholder driven priorities developed through community planning processes.

The second position will work in Behavioral Health Administration managing and supporting all aspects of program planning, development, implementation and oversight for the Adult System of Care. Duties will include program evaluation and training, creating policies and procedures, facilitating meetings and projects, clinical contract monitoring, and supporting contractors as needed.

The third position is the Behavioral Health Services Act (BHSA) Program Manager. The incumbent is responsible for: oversight of the annual BHSA Community Program Planning Process; data analysis – information collected through surveys, evaluations, discussion groups in order to determine community input; responsible for the annual BHSA 3 Yr Plan/Annual Update Report; attends BHSA-related statewide meetings; is the lead coordinator on BHSA Innovation projects; responsible for seeing that all Department of Health Care Services reporting requirements and requests for information are completed in a timely manner; stays abreast of legislative updates; participates in monthly advisory council meetings; responds to community requests for BHSA presentations (local and state); supervises and evaluates subordinate staff, and other related duties.

We are looking for someone who:

• Handles stress well. You will need to remain calm under pressure while addressing demands from multiple sources
• Is a team player. You will be responsible for providing effective and supportive feedback to team members
• Is flexible. You will need to adjust quickly during periods of prolonged stress
• Is focused. You will need to manage larger program goals without being distracted by less important matters
• Has a leadership mindset. You will lead a team through service and support of their work and efforts

What you will typically be responsible for:

• Auditing the staff's adherence to standard work and workflows
• Providing feedback to the team regarding performance and understanding of workflows
• Reporting on the team's compliance with workflows
• Facilitating improvement meetings, staff meetings and coaching staff on an individual basis
• Hiring, training, onboarding new staff and maintaining personnel folders
• Developing surveillance strategies for Key Performance Indicators, program requirements and compliance metrics
• Reviewing critical clinical practices for patient and staff safety
• Coordinating program activities with sister agencies across systems

A few reasons why you might love this job:

• You will support the creation and maintenance of a healthcare system that supports patient and staff safety
• You will work with a highly dedicated and diverse team of professionals who value the service of others
• You will contribute to a dynamic organization that embraces creativity, learning, and mutual support

A few challenges you might face in this job:

• You will need to provide support and structure for team members who provide direct service to populations experiencing complex needs
• You will be responsible for analyzing and assessing complex problems that occur across and between professional disciplines
• You will need to remain focused and organized in a fast-paced work environment

Competencies Required:

• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
• Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards
• Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment
• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Informing: Proactively obtaining and sharing information
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Handling & Resolving Conflict: Managing interpersonally strained situations
• Leadership: Guiding and encouraging others to accomplish a common goal
• Leveraging Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
• Driving Results: Demonstrating concern for achieving or surpassing results against an internal standard of excellence
• Managing & Facilitating Change: Addressing key factors that influence successful organizational change
• Managing Organizational Complexity: Maneuvering through complex political situations and functions within the organization