Manager, Change Management

C1 Company Overview
C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if its digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And were 100% passionate with designing, implementing, managing and supporting our customers every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview
Summary

The Manager, Change Management is responsible for the leadership and coordination of organizational change initiatives. They develop, implement, and manage the change process itself, which can be a complex and challenging task. The manager interfaces with all levels of management and staff to ensure that changes are smoothly and effectively implemented. This position leads change management activities in the right direction and work to ensure that changes meet the organization’s goals.

Responsibilities
Essential Functions

Creates Change Management strategies to achieve the organizational goals

Leads, coordinates, and manages Change Management activities

Coaches and mentors staff through the change process

Develops training programs to help employees understand and adapt to change

Ensures exceptional client satisfaction is consistently delivered and maintained

Assures services are delivered to pre‑agreed OLA and SLA

Provides a management escalation point for all infrastructure related issues

Ensures production of Monthly Status Reports measuring the performance of the operational environment and Team against pre‑agreed KPI’s

Administers and manages the change management process and procedures

Assists with the management of the Change Advisory Board Meetings (CAB) and facilitates Change Request (CR/RFC) prioritization and design discussions

Liaises with internal stakeholders and customers staff to improve the change management process to ensure the process aligns with the executive goal of high availability

Acts as the point of contact for questions, concerns, suggestions regarding the change management system and processes

Works with internal and external audit teams to ensure that all changes implemented follow associated change standards, policies and procedures

Conducts Post Change Review (PCR) meetings to address unsuccessful changes or changes that caused production issues. Documents findings and reports findings back to senior management

Produces weekly and monthly change management reports to all stakeholders, reporting on KPIs and various SLAs

Maintains and handles SOC 2 Cisco Partner compliance requirements

Maintains change calendar with all deployments planned across MS customers

Explores ways to enhance process to address areas of conflict management, release management and configuration management

Designs, develops, and assists with the implementation of change management system issues and enhancements

Identifies, manages, and mitigates risk to ensure successful delivery of managed services

Additional Specific Duties and Responsibilities

Possesses a solid understanding of the organizational development and/or change theory

Schedules and coordinates change implementations

Manages client’s SLAs

Qualifications
Required Qualifications

Bachelor’s degree in an IT related or Business field preferred from an accredited university

Experience and knowledge of change management principles, methodologies and tools

Ability to work across silos, connect the work of disparate groups and build consensus around best practices in change management

Ability to coach for senior leaders and executives on the role of change sponsor

Knowledge of ITIL service management model

Ability to work well in a cross‑functional team environment

Must have excellent organizational and multi‑tasking skills

Excellent verbal, written, and presentation skills

Ability to demonstrate high standards of conduct and ethics as well as appropriate judgment, independence, and discretion

Strong analytic, interpersonal, and relationship building skills

Strong work ethic and personal drive to excel

Strong sense of urgency and commitment to get the job done

Superior negotiation, coordination, and conflict resolution skills

Ability to adapt to change quickly

Desired/Preferred Qualifications

ITIL Certificates

Problem analysis and problem‑solving

High stress tolerance

C1 BENEFITS

401(k) Plan (35% employer match per dollar up to 10% employee contribution)

Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)

RX Home Delivery

HSA with Employer Contribution

In‑vitro Fertility (treatment coverage)

Dental

Vision (2 plans: 12‑month and 24‑month frames allowance)

FSA Plans (Healthcare, Dependent Care and Limited Purpose)

Pre‑tax Commuter Plans

Employer‑paid Life Insurance

Employer‑paid Short + Term Disability

Long Term Disability (2 plans: Employer‑paid or optional Self‑paid)

Paid Parental Leave (4 weeks at 100%)

Employee Assistance Plan

Voluntary Life Insurance for team member, spouse and child

Voluntary Accidental Death for team member and spouse

Legal/ID Theft Plans

TeleHealth

Wellness via Omada Health (healthy living solution)

Travel Assistance

Business Travel Accident Coverage

Medical for foreign travel coverage

Employer‑paid Pet Telehealth

Accident Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Volunteer Time Off

10 Holidays

Summer Sizzle

On Demand Pay (Daily Pay)

Work Environment
Work Environment Ability to handle multiple priorities and demands in a fast‑paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details, please view the EEO Policy Statement (EEO Policy Statement) and/or the current version of the workplace poster ( EEOC KnowYourRights6.12ScreenRdr.pdf;

Pay Range
$110,000 - $145,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

E‑Verify : E‑Verify

Right to Work : Right to Work Poster

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