Dispatch Analyst

Dispatch Analyst

At Peoples Gas, we work to make lives better throughout Florida with safe, resilient, clean and affordable natural gas solutions. Our diverse and inclusive team serve more than 500,000 residential, commercial and industrial customers across 14 service areas. We're an innovative and collaborative company focused on building engaged and empowered team members who are valued and celebrated to drive our success. You'll find competitive pay, inclusive health and wellness programs, and wide-ranging training and professional development. Whether it's your first job or your next big move, Peoples Gas is a growing company with career opportunities that fit your future.

Company: Peoples Gas System

State and City: Florida - Tampa

Shift: 8 Hr. X 5 Days

How You'll Help Drive The Future Of Natural Gas

The Night Dispatcher Analyst will be responsible for analyzing and dispatching daily workload for field technicians and contractors, ensuring route accuracy and appropriate dissemination of work for Peoples Gas System Operations. The verification of all schedules and resources will be achieved to ensure timely and reliable service to customers in accordance with the corporate business plans. Uses independent judgment to dispatch field technicians and contractors efficiently, effectively, and safely to respond to emergencies, urgent and non-emergency work orders as appropriate. Working in a fast paced and demanding environment, prioritizes work suitable to its urgency, ensures all work orders are completed, and customer appointments are kept on time. Responsible for maintaining accurate information within the Work and Asset Management (WAM) Business System. Supports Operations personnel and other resources to include and not limited to: Customer Experience, Meter Services, and Billing & Collections Departments. This is a three-level progression. Advancement to a higher level is based on value added to the Company through increased duties, responsibilities, and accomplishments. Advancement is not automatic, i.e. based solely on time in the job, but will be based on the employee's performance, qualifications, and the business and/or technical needs of the department.

What You Need To Succeed

High school diploma or GED equivalent from an accredited school/institution. Minimum of four (4) years of related support work experience in an engineering, construction, or utility environment. Experience consists of the coordination and dispatching of work orders or complex tasks. Ability to work effectively in a team environment that is fast paced and highly deadline driven. Must communicate clearly and effectively both orally and in writing. Align the implementation of work completion with Business Goals. Ability to read and comprehend policies, procedures, and instructions. Must use good judgment, prioritize work assignments, work independently, and be multi-tasked oriented.

Primary Duties & Responsibilities

Dispatches daily workload for field technicians and contractors, ensuring route accuracy and appropriate distribution of work. Responsible for ensuring the accurate completion of work orders as required. Responsible for updating records in a timely fashion to represent and notify service areas and others of completion of identified work. Maintains communications with Customer Experience Departments, Operations Management, Scheduler-Coordinators and Centralized Dispatchers on work order issues. Creates, assigns, updates, and corrects work orders in SAP, WebIC, ISU, FIORI and the Work and Asset Management (WAM) Business System as needed. Meets work deadlines with regards to daily tracking and work shifting of field technicians to meet customer appointments and high priority work. Interfaces with customers and customer service personnel as needed regarding appointments and field issues. Investigate and recommend timely resolutions of customers concerns by collaborating with Operations to provide excellent customer service. Maintains customer Gas Service Agreements and New Construction move-ins within SAP and Work and Asset Management (WAM) Business System. Attentive coverage of the gas dispatch hotline to provide support to Customer Experience Departments and field technicians. Manages safe and rapid emergency work order response. Interface regularly with the Scheduler-Coordinator to aid in creating short-term work plans. Will perform additional duties and responsibilities and assist other personnel as needed.

What Will Give You A Competitive Edge?

Applicable Associates degree, two-year technical degree or technical certification may be considered in lieu of up to two years of related experience. Bachelor's degree may be considered in lieu of up to four years of related experience. Minimum of four (4) years' experience in the natural gas industry. Proven leadership on projects and other various assignments of complexity and diversity. Demonstrated experience in SAP. Ability to work independently, be self-motivated and organized while meeting necessary time sensitive deadlines. Must be able to efficiently use computer hardware and software for spreadsheets design, data manipulation/analysis and to produce graphic material and presentations. Standard Query Language (SQL), report development skills (SQL/Oracle/Access). Working knowledge of rules and regulations pertaining to the natural gas industry. Working knowledge of Share Point, FSM, WAM (Work Asset Management), Excel, Power BI, Microsoft Teams, and SAP, WebIC, FIORI and ISU system. Working knowledge of PGS (Peoples Gas System) administrative, Customer Experience, and local PGS Operations policies and procedures, and Peoples Gas Geographic territory. Knowledge of work order types, terms used and physical fulfillment requirements of all types of work orders.

Who Will Be A Part Of Your Team?

Interfaces with all levels of Company personnel. Primary relationships are with Operations, Customer Experience, Meter Services, Billing, Safety and Scheduler-Coordinators. Interacts with Customers, contractors, emergency, and non-emergency agencies.

How You'll Contribute?

Builds Strong, Collaborative Relationships Drives Operational Excellence for Customers Speaks Up on Safety, Health, and the Environment Takes Ownership & Acts with Integrity Thinks Strategically & Exercises Sound Judgment

Where And How You'll Work?

Weekly shifts with occasional overtime in a fast-paced operations office or home if deemed necessary environment. Moderate Level of Stress. Some travel may be required on an occasional basis. Must have vision correctable to 20/40. Must be physically capable of working indoor/outdoor environments. Must be able to sit or stand for 12-hour shifts.

Why You'll Love Working With Us?

We proudly offer a competitive total rewards package and other perks to help keep you thriving: Performance Bonus: Earn an annual incentive bonus that recognizes your hard work. Comprehensive Health Coverage: Enjoy medical, prescription drug, dental, and vision insurance. Retirement Planning: Secure your future with a 401k Retirement Savings Plan and a comprehensive Pension plan. Ownership Opportunities: Participate in Emera's Employee Common Share Purchase Plan and share in our success. Time to Recharge: Enjoy Paid Time Off (PTO), paid company holidays, comprehensive mental, financial and physical wellness resources, and paid Parental Leave. Growth and Development: Take advantage of tuition reimbursement and other training and development opportunities to enhance your skills and career. And much more! Whether you're launching your career or looking to advance it, Peoples Gas is the perfect place for you, offering exciting opportunities for a long-term career with a dynamic, growing company.

Storm Duty Requirements TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures. The successful applicant will be required to take and pass a Baseline Medical Examination as part of the pre-employment screening once an offer has been accepted. A pre-employment drug screening, as well as a background check (including education, employment, criminal and motor vehicle) will also be conducted as part of the pre-employment screening. A physical may be conducted if required for the role.