Inside Sales Representative

Inside Sales Rep

The Inside Sales Representative position is a hands-on role which responds to immediate customer needs (quotes) as well as conducts inside sales efforts. Our client's goal is to help their customers experience the benefits of their products and therefore grow their company. You will be a valued member of their Inside Sales team and assist in all sales efforts such as preparing quotes, building the pipeline, generating leads, following up, and supporting the outside sales teams and their partners.

Team Responsibilities:

• Learn about company products, their applications, and how they benefit their customers.
• Provide timely and accurate quotes via ERP (IFS software) with the goal of building customer goodwill.
• Work persistently with sales, technical support, manufacturing, purchasing etc. to get timely answers to customer questions that are required to finalize quotes.
• Perform quote follow-ups to increase quote-to-order conversion.
• Conduct Inside-Sales prospecting, including cold calling with strategic accounts.
• Research potential prospects, develop customer call lists, and qualify leads in targeted markets.
• Manage CRM (Leads / Sales Metrics) to produce lead reports and document important opportunities.
• Assist to ensure that opportunities are acted on (i.e. leads are followed through).
• Communicate directly and effectively with key personnel including internal and external customers, end users, and other third-party representatives and distributors.
• Work independently and effectively prioritize and execute tasks.
• Report regularly to manager on job responsibilities (i.e. order and quote status).
• Contribute and collaborate to assist in the success of all team members.
• Backup the technical support team by answering phone calls and creating the initial ticket.

Additional Responsibilities:

• Follow all company safety policies and procedures and organize work areas for efficiency and safety.
• Respond to change productively and handle other duties as required.
• As a valued team member, each person will provide input into strategic marketing activities, interact with management and senior level executives and work under limited direction.

Qualifications Education & Experience:

• 2+ years of experience working in inside sales and/or customer service required, preferably in an industrial or electromechanical manufacturing environment.
• Prefer experience with instrumentation testing and calibration
• Associates preferred (High school diploma or equivalent, required).
• Have proven experience in cold calling, appointment setting, and interacting/presenting to customers.
• Experience in successfully onboarding new customers and conversing with individuals at all levels of the customer organization.

Knowledge & Skills:

• Strong organizational skills
• Bilingual (English/Spanish) preferred
• Strong ability to learn electronics technical knowledge
• Demonstrated ability to multi-task
• Positive outlook and attitude
• ERP (business planning software)
• Microsoft applications (Outlook, Excel, Word)