Customer Service Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Healthcare Services Why Consider This Job Opportunity Salary up to $31.30 per hour Eligible for a $2,000 sign-on bonus after 9 months of continuous service Comprehensive benefits package including medical, dental, and vision coverage Opportunity for career advancement and growth within a supportive and inclusive culture Engaging training programs ranging from 4 to 18 weeks to ensure success in your role Chance to make a positive impact on customer satisfaction and well-being What To Expect (Job Responsibilities) Actively listen to customers and advocate for their needs while providing guidance and support Resolve customer inquiries efficiently and document all interactions Educate customers about available resources and assist them in navigating their options Collaborate with team members and other departments to address service issues Maintain confidential records of patient information and follow company policies and procedures What Is Required (Qualifications) Minimum of 6 months of customer service experience Basic computer skills Must reside in Washington, Oregon, Nevada, or Idaho to work in Pacific Standard Time High School Diploma, GED, or equivalent experience High-speed internet access with adherence to workplace model and potential telework agreements How To Stand Out (Preferred Qualifications) 1+ years of customer service experience in a contact center environment 1+ years of claims, provider, dental, medical, or other related healthcare experience Microsoft Office experience #J-18808-Ljbffr