Talent Acquisition Manager

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discounts
• Parental leave

The Talent Acquisition Manager leads talent acquisition strategy and staffing execution for Company-Owned field operations. This role manages a team of recruiters supporting assigned regions and oversees seasonal staffing readiness, recruiting systems, and vendor partnerships. Working cross-functionally, the TA manager drives timely hiring, consistent processes, effective issue resolution, and alignment with business workforce needs.

What you'll do here:

• Talent Strategy & Sourcing
  • Develop and implement sourcing strategies to meet forecasted staffing needs.
  • Identify recruiting tools and targeted channels to attract active and passive candidates.
  • Build and strengthen the employment brand through internal and external resources.
• Team Leadership & Cross-Functional Partnership
  • Lead the COO Talent Team through coaching, mentoring, payroll oversight, and escalation resolution.
  • Lead cross-departmental HR and recruiting initiatives.
  • Partner with FP&A and HRBPs on ADM and DM hiring, compensation, employee referral and bonus reporting.
• Field Recruiting Support & Communication
  • Partner with COO field leaders to understand recruiting needs and resolve regional staffing issues.
  • Communicate hiring timelines, onboarding blackout dates, system updates, compliance requirements, and seasonal milestones.
  • Consistently participate in office hour calls, recruiting calls, and Teams communications to reinforce expectations and drive consistent execution.
• Recruiting Systems & Vendor Management
  • Manage CareerPlug and Indeed vendor relationships, sourcing effectiveness, sponsorship performance, and return on investment.
  • Oversee CareerPlug requisition setup, system maintenance, audits, and UKG Onboarding integrations.
  • Monitor recruiting tickets, the Recruiting Inbox, and Teams channels to ensure timely issue resolution.
• Reporting & Analytics
  • Partner with HRIS to analyze Staffing Funnel and recruiting metrics.
  • Evaluate hiring funnel movement and recruiting performance to inform business decisions.
• Training, Documentation & Seasonal Readiness
  • Develop and deliver recruiting and onboarding training, job aids, SOPs, templates, checklists, trackers, and process documentation.
  • Lead seasonal staffing readiness across recruiter execution, requisition strategy, candidate pipelines, reporting, issue resolution, and field communication.

Skills you'll bring for success:

• Bachelor's degree in human resources or business preferred
• 5+ years of experience in high volume recruiting, human resources, or retail management
• 2+ years of experience in a leadership or lead role preferred
• Ability to demonstrate highly proficient Excel skills with the ability to design formulas, pivot tables, manipulate data, and work with large data sets
• Experience consulting/advising with leaders on recruiting, interviewing, and selecting candidates preferred
• Experience with continuous improvement and agile practices
• Experience managing candidate pipelines and requisitions within an ATS.

What you'll get if you join us:

• Competitive Salary + Bonus
• Unlimited Paid Time Off + 12 Paid Holidays
• 401k + Match
• Medical, Dental, and Vision
• Pet Insurance
• Company Celebrations and Appreciation Events
• Fast-paced, innovative culture with an open and collaborative environment
• Ample opportunity to develop core and new skillsets and have a stake in your own success
• Freedom to create your best work and make a visible impact on the organization
• Opportunities for advancement within the organization

This is a remote position.


Compensation: $55,000.00 - $70,000.00 per year


Working at Jackson Hewitt

Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us.
Taxes are fun (really!)

At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now.

PTIN Certification: Yes

Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, "Jackson Hewitt" or the "Company," but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


CANDIDATE ACKNOWLEDGEMENT:

Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation.

I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the "Company") are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered.

I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process.


By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out.

By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the "Candidate Acknowledgment" set forth on the job posting.