Director of Customer Support, AI‑Driven MedTech SaaS
Heartflow
Heartflow, a medical technology company, seeks a leader to oversee global customer support for our SaaS platform used by physicians and hospital staff. You will manage a team, drive process improvements, and coordinate across Product, Engineering, and Commercial teams to ensure an outstanding end-to-end customer experience. The role emphasizes data-driven decision making, KPI ownership, and scalable support strategies to align with clinical and regulatory requirements. #J-18808-Ljbffr Heartflow
- HeartFlow is seeking a leader to head the customer support organization for our SaaS medical technology. You will oversee a team delivering world-class service to hospitals and physicians, drive KPIs, and coordinate with Product, Engineering, and Commercial teams to prioritize...Suggested
$99.5k - $214.4k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here,... ...customers navigate AI-driven transformation by... ...selling complex, multi-product SaaS solutions and a strong understanding... ...benefits and resources support you to find balance and...SuggestedFull time- ...will lead a team to deliver world-class support to Heartflow’s customers, including physicians and hospital staff using our revolutionary SaaS technology to manage their patients. This... ...for servicing our customer Take a data‑driven approach to monitoring and improving customer...SuggestedFlexible hours
$99.5k - $214.4k
...Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition... ...customers navigate AI-driven transformation by aligning... ...complex, multi-product SaaS solutions and a strong understanding... ...benefits and resources support you to find balance and...Suggested- Salesforce is seeking a Customer Success Manager to ensure the Signature Success Plan delivers value for customers, including Federal Civilian agencies. You will be a trusted advisor, coordinating deliverables and guiding both business and technical stakeholders throughout...SuggestedWork at officeFlexible hours
- HeartFlow, Inc. is seeking a senior leader to manage global customer support for our SaaS medical technology. You will drive end-to-end customer experience, influence cross-functional teams, and ensure compliance with medical regulations. Responsibilities include growing...
$123.1k - $186.3k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here,... ...who have experience supporting customers in one or more... ...Monitoring: Using AI-driven sentiment and intent analysis... ...Success, Salesforce, SaaS platform use, or related...Full timeWork at officeFlexible hours3 days per week- NWN is seeking a Customer Experience Manager in Austin, TX to oversee delivery of services across an assigned portfolio. You will drive end-to-end contract deliverables and ensure proactive, professional communications with customers throughout the lifecycle. You will...Remote jobContract work
- NWN is seeking a skilled Customer Experience Manager in Austin to oversee delivery across a diverse client portfolio and ensure successful... ..., strong process discipline, and the ability to apply emerging AI tools to optimize operations and collaboration. #J-18808-Ljbffr...Remote job
- ...ThoughtSpot is a leading Data & AI platform with a new AgentSpot product and a zero-to-one sales... ...are seeking Account Executives to build a B2B SaaS sales motion, close new business, and drive ARR across a mixed customer base. You will conduct discovery, demos, negotiations...
$194k - $291k
Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal... ...are execution-first and outcome-driven from presales through... ...Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support Mental...Work at officeRemote workHome office- A leading data-driven marketing solution provider in Austin is seeking a Customer Success Coordinator. This entry-level role involves supporting customers, project managing onboarding, and tracking account metrics in a fast-growing team environment. Ideal candidates are...
$150k - $165k
...Description Join Pigment: The AI Platform Redefining... ...of the fastest-growing SaaS companies globally.... ...as one team. If you're driven by innovation and ready... ...Responsibilities: Manage customer implementations of... ...intelligence (AI) tools to support parts of the hiring...- ...service providers, giving our customers access to a comprehensive network... ...- on a 4-day work week! As a SaaS SMB Account Executive, you... ...customer activity with a tenacious, driven and resilient spirit in... ...workdays each week) ~ Continual support and resources from an internal...Work at officeRemote workFlexible hoursWeekend workDay shift
$123.1k - $227k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here,... ...their AI footprint.Data-Driven Governance & Telemetry:... ...Ecosystem Collaboration: Support the customer's Agentic... ...management for enterprise SaaS — preferably in Supply Chain...Full timeWork experience placementRemote workShift work$76k - $119k
...our culture.If you are driven to solve exhilarating challenges... ...meet you.As a Senior Customer Success Manager, you... ..., and non-technical support, you will coordinate... ...more of the following: SaaS, Mobile, APIs, Marketing... ...to combine and activate AI agents, models, and features...Work at officeLocal area$123.1k - $186.3k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here,... ...who have experience supporting customers in one or more... ...Monitoring: Use AI-driven sentiment and intent analysis... ...in Customer Success, SaaS platform use, or related...Full timeWork at officeLocal areaFlexible hours3 days per week$151k - $207.9k
Secure Every Identity, from AI to HumanIdentity is the key to unlocking... ...s talk.About the role:The Sr. Customer Success Manager role will play... ...partners across Sales, Support, Engineering, and Product to... ...enterprises (preferably working with a SaaS-based technical enterprise...Local areaWorldwideFlexible hoursShift work$80k - $100k
...TogetherWork, we empower mission-driven organizations with cutting-... ...integrations to feature adoption and support. This is a client-facing,... ..., project management, and customer success. The role is a blend... ...entries. Leverageapproved AI tools, automation, and data dashboards...Full timeTemporary workLocal areaRemote workFlexible hoursShift work- Ethos, a remote-friendly opportunity, seeks experienced enterprise customer success managers to help train an advanced language model on professional presentations and slide decks. Bring 4+ years in enterprise CS, a track record of executive business reviews, and expert...Remote jobImmediate startFlexible hours
$117.3k - $209.6k
...with our outstanding customers. They deliver a defined... ...expectationsEngage with Director and VP-Level... ..., Product Management, Support, and the rest of the Consulting... ..., Adobe Target, Adobe SAAS.Familiarity with Agile... ...impact, powered by AI and driven by human ingenuity.Our...Full timeTemporary workLocal areaImmediate startRemote workWorldwide$94.62k - $102k
...our culture.If you are driven to solve exhilarating challenges... ...wait to meet you.As a Customer Success Manager in our... ..., and non-technical support, you will coordinate... ...more of the following: SaaS, Mobile, APIs,... ...to combine and activate AI agents, models, and features...Full timePart timeWork at officeLocal area$105k - $110k
...Success Manager (Remote) supporting one of the world's most innovative AI-native technology companies... ...the intersection of AI, customer outcomes, partner... ...experience leveraging AI-driven business solutions and automation... ...in AI, LLMs, automation, SaaS platforms, and enterprise...Contract workWork at officeImmediate startRemote workWork from homeShift work- ...Customer Success Manager Userpilot gives product teams a fully customizable... ..., or digital CS role at a B2B SaaS company ~ Experience... ...- not just 1:1 calls ~ Data-driven by default: you use health... ...work ~ Genuine comfort using AI tools in your workflow - for drafting...Work at officeRemote work
- ...Customer Success Manager At Anchor, we're transforming... ...Anchor is building an AI-first organization from... ...systems accordingly, supported by our company-wide AI... ...within your book; use AI-driven signals to surface growth... ...in B2B or B2B2C SaaS Fintech or payments...Work at officeRemote work
$105.6k - $145.2k
...mitigate risk through actionable AI & data-driven insights. For over 20 years,... .... We are looking for a Customer Success Manager to manage a... ..., Services, Product Support, and Product Management to align... ...or a similar customer-facing SaaS role to bring proven...Local area$75k - $80k
...security issues to provide our customers with world class information... ...measurable outcomes from CampusGuard's SaaS platform and consulting... ...to deliver outcomes and support long-term client retention.... ...Experience supporting compliance‑driven, security, or regulated environments...Full timeTemporary workLocal areaRemote work- ...front lines of innovation, delivering real‑world AI, secure edge intelligence, and breakthrough technologies to the customers shaping tomorrow’s world. As a strategic... ...maturity, and path to productionHighly results‑driven, with a hunter mindset and relentless focus on...Full timeWork at officeLocal area
$92k - $150k
...AfterShip is a post-purchase SaaS company on a mission to build... ...shipping & labels, order tracking, AI predictive delivery, and... ...enables merchants to reduce customer support inquiries, deliver a more reliable... ...operates with an engineering-driven, internationally distributed...Work at officeLocal areaRemote workWork from homeWorldwideFlexible hours- ...driving ARR growth with a value-driven sales approach. You will... ...across product, marketing, and customer success to optimize the... ...measurable results. The position supports remote work and requires 4+... ...a strong grasp of technical SaaS products and AI-enabled tools. #J-18808-...Remote job
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