Operations Manager

Benefits:

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Operations Manager (Customer-Focused Operator)

Voda Cleaning & Restoration of Rochester Rochester, NY

Build Something From Day One

We have launched a new restoration company in Rochester backed by a national brand - and we’re looking for a high-level, customer-focused operator to help run business operations.

You’ll work directly with the owner and help build the company, keeping operations organized, customers taken care of, and jobs moving quickly from first call through completion.

Requirements

Strong customer-facing background (restoration, retail, hospitality, or service industry)

Manual Labor hands on mentality

Ability to commit 50-60 hours per week and be on call for when needed

Estimating experience required - ideally restoration or construction-related estimating

Xactimate experience preferred, but not required

Candidates without Xactimate experience should have strong construction/trades estimating aptitude and willingness to learn

Desire to become Xactimate certified and develop estimating proficiency over time

NYS Mold Supervisor License preferred (or willingness to obtain through company-sponsored training)

IICRC certifications are a plus (WRT, ASD, AMRT, FSRT, etc.)

Experience promoting brand and identifying opportunities to generate new business

Highly reliable - shows up, follows through, and gets things done

Organized and detail-oriented with a sense of urgency

Strong communicator (phone, in-person, email)

Comfortable in a fast-paced, hands-on environment

Tech-savvy and comfortable using systems, apps, and digital tools

Understands tools, trades, or has general handyman-type awareness

Desire and ability to perform physical labor

Startup Environment / Flexibility Expectations

This is a full-time salaried position. As a startup operation, flexibility is critical during the early ramp-up phase.

This role combines operations, customer service, estimating support, and hands-on involvement in the business as we grow. Team member should be willing to assist across multiple areas of the company depending on operational needs - including customer response, job intake, estimating, carpet cleaning, tile & grout cleaning, contents work, warehouse organization, marketing/networking activities, and field support when needed.

Candidate should be fully ready to perform manual labor as needed - especially during the early stages of the business, this will be a highly hands-on role. There will be times where you are physically helping on jobs, assisting crews, moving equipment, setting up containment, cleaning, helping with warehouse organization, and doing whatever is needed to help get the company off the ground successfully.

While this is not intended to be a full-time field labor position long term, we are looking for someone with a team-first mentality who is willing to jump in, stay productive, and help drive the business forward wherever needed during launch and growth.

We’re looking for someone who wants to help build the operation, solve problems, take ownership, and contribute across multiple areas of the business as we scale.

Rewards

$65,000–78,000 annual salaried position (typical 50–60 hour work week expectation), with strong long-term compensation growth opportunity as the company scales

Ground-floor opportunity - help build the company from day one

Work directly with the owner

High-responsibility role with real impact on business performance

Fast-paced environment

Clear path to grow into a larger leadership role as the company scales

Paid professional training and certification development

Responsibilities (examples, not comprehensive)

Operations & Job Flow:

Manage day-to-day operations, scheduling, and job flow

Respond quickly to new losses and help coordinate rapid response efforts

Perform on-site assessments, scope jobs, and support estimate development

Keep jobs organized, on track, and moving internally

Support estimating, invoicing, and job documentation

Support team with proper documentation so that jobs are paid accurately and on time

Financial & Administrative:

Manage A/P and A/R

Communicate with insurance companies to support timely approvals and payment

Customer Experience:

Handle incoming calls, customer communication, and follow-ups

Ensure a high level of customer experience from first call through job completion

Meet customers on-site, assess situations professionally, and help guide them through the restoration process

Build trust quickly with customers during emergency situations through professionalism, urgency, and communication

Review pricing, explain scope of work, and assist in securing signed work authorizations and required documentation

Help convert incoming opportunities into scheduled and approved work through strong communication and follow-through

Sales & Growth:

Support sales, estimating, and customer follow-up efforts to help maintain momentum and close business

Assist in building relationships with referral partners and customers

Represent the company locally (BNI, chamber, trade events) to help build the brand

Systems & Leadership:

Help build systems, processes, and structure as the company grows

Communicate across the team to keep everyone aligned and executing at a high level

Solve problems proactively and keep things moving without waiting for direction

How We Operate

Speed. Quality. Professionalism. Team First. Safety.

Apply Now

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.